DARYLL NII LANTEY LAMPTEY
Dansoman-Accra
Summary
Dynamic service expert with a proven track record at Accra Marriott Hotel, excelling in customer satisfaction and cash handling. Recognized for effective planning and a positive attitude, I thrive under pressure, ensuring exceptional service and team collaboration. Eager to leverage my skills in a challenging environment while driving results and enhancing guest experiences.
Overview
10
10
years of professional experience
Work History
Service expert
Enigma Sky Lounge
11.2024 - Current
- Cash handling.
- Check identification of customers to verify they are legal drinking age.
- Process sale transaction.
- Ensuring prompt and friendly customer service.
Bartender/Bar Waiter / Restaurant Waiter
Accra Marriott Hotel
06.2021 - 11.2024
- Check identification of customers to verify they are of legal drinking age.
- Prepare and serve hot and cold drinks.
- Ensure bar area and equipment is kept clean.
- Cash handling.
- Comply with health, safety and hygiene standards.
- Provide excellent customer service.
Cashier /Waiter /Supervisor
Cheezy Pizza
10.2016 - 11.2020
- Process sales transaction.
- Accept payment.
- Calculate and return change required by the payment method.
- Care about customer satisfaction and deliver the optimal client service.
- Greeting guests taking orders and serving food and beverage to guests.
- Scheduling restaurant staff and delegating tasks.
- Ensuring prompt and friendly customer service.
- Hiring, training and managing restaurant staff.
Shop Attendant
Anoah Mothercare
01.2015 - 01.2016
- Assisting customers in finding the product they are looking for.
- Arranging and labeling goods in the display shelves.
- Giving feedback on sales trends presentation.
Education
Diploma - Operations Management (Ops)
Alison
07-2024
Diploma - Human Resource (HR)
Alison
05-2024
Diploma - Food and Beverage Management
Alison
11-2023
W.A.S.S.C.E - Visual Arts
St. Margaret Mary S.H.T.S.
05-2015
BECE - Junior High School
Holy Family R/C
06-2012
Skills
- Customer satisfaction
- Flexibility
- Eager to learn
- Goal oriented
- Communication
- Team player
- Self-motivated
- Self-driven
- Ambitious
- Self-initiative
- Time management
- Effective planning
- Prioritization
- Work under pressure
- Positive attitude
- Patience
Hobbies and Interests
- Reading
- Designing
- Watching movies
References
- Mr. Samuel Frempong, Manager, Cheezy Pizza, +233 (0)543219716
- Mr. Eugene Akoi, Restaurant Manager, Accra Marriott Hotel, +233(0)573922737
- Mr. Deepak Kanyal, Director of Food & Beverage, Accra Marriott Hotel, +233(0)501673220
Personal Information
- Gender: Male
- Nationality: Ghanaian
Languages
Ga
First Language
English
Upper Intermediate (B2)
B2
Timeline
Service expert
Enigma Sky Lounge
11.2024 - Current
Bartender/Bar Waiter / Restaurant Waiter
Accra Marriott Hotel
06.2021 - 11.2024
Cashier /Waiter /Supervisor
Cheezy Pizza
10.2016 - 11.2020
Shop Attendant
Anoah Mothercare
01.2015 - 01.2016
Diploma - Operations Management (Ops)
Alison
Diploma - Human Resource (HR)
Alison
Diploma - Food and Beverage Management
Alison
W.A.S.S.C.E - Visual Arts
St. Margaret Mary S.H.T.S.
BECE - Junior High School
Holy Family R/C