DARKO THEOPHILUS
Accra
Summary
Compassionate and dedicated social worker with a strong background in client assistance and community engagement, seeking to enhance the quality of life for individuals through personalized support and advocacy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Madina Social Welfare
Accra
06.2021 - Current
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Assisting clients with daily personal tasks, including bathing and dressing.
- Completing housekeeping tasks, such as vacuuming, washing dishes, and tidying.
- Helping plan client appointments and organize a schedule.
- Encouraging client engagement in social networks and communities.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Provides direct care to those with intellectual and developmental disabilities.
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and healthcare-related tasks.
- Fosters positive relationships between caretakers and individuals served.
- Ensures client safety and maintains a safe environment.
Sales Manager
Fasty Flo Enterprise
Accra
03.2017 - 12.2020
- Performing cost-benefit analyses in relation to ensure future sales.
- Present, promote, and sell products and services using solid arguments to existing and prospective customers.
- Supply management with reports on customers' needs, problems, and interests.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Keep abreast of the best practices.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
Front Desk Agent
Ghana Library Authority
01.2016 - 01.2017
- Inventory taking.
- Supporting independent research and learning.
- Promoting the library's resources to readers.
- Answering readers' inquiries
- Writing of reports.
- Shelving and Cataloguing
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
Education
First Degree - Psychology & Informational Studies
University of Ghana
Legon01-2016
Skills
- Emergency intervention
- Motivational enhancement therapy
- Behavioral Counseling
- Capacity Building
- Patient-centered care
- Family therapy
- Client Needs Assessment
Accomplishments
- Assisting with food distribution
- Engaging with community members to promote available resources.
Languages
Twi
First Language
English
Elementary (A2)
A2
Certification
- Certificate of Recognition: Department of Social Welfare.
References
References available upon request.
Timeline
Direct Care Worker
Madina Social Welfare
06.2021 - Current
Sales Manager
Fasty Flo Enterprise
03.2017 - 12.2020
Front Desk Agent
Ghana Library Authority
01.2016 - 01.2017
- Certificate of Recognition: Department of Social Welfare.
First Degree - Psychology & Informational Studies
University of Ghana
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