DANIEL YAO AMUYAO
Accra
Summary
Experienced insurance person with over 11 years in Insurance marketing, Insurance Underwriting, Sales/Marketing, Business Development, Management, Leadership, Strategic Planning and Operations Management. Skilled in Strategic Planning, Expertise in Sales/Marketing, Business Development and Clients Management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Head, Underwriting
Millennium Insurance Company Limited
Accra
01.2019 - Current
- Conducted quality control reviews on underwriting files for accuracy and completeness.
- Developed sound underwriting strategies based on company guidelines and regulations.
- Maintained up-to-date knowledge of industry trends, laws, regulations, and best practices related to mortgage underwriting activities.
- Provided guidance and support to junior staff members regarding complex underwriting issues.
- Evaluated customer portfolios to identify any potential risks or compliance concerns.
- Prepared detailed reports summarizing findings from underwriting reviews.
- Tracked changes in regulatory requirements that may affect current operations.
- Entered data into underwriting database to track activity during underwriting process.
- Authored first drafts of policy documents and delivered updates each and every time.
Marketing/Sale of Pigs
Self Employed
Volta Region
01.2000 - Current
- Face-to-face marketing of pork
- Built and maintained relationships with clients throughout assigned territory by providing attentive customer service.
- Delivered pork to customers in various areas throughout Peki a suburb in Volta Region Ghana.
- Supervised and assisted the butchering process of pigs before packaging and delivery
- Monitored industry news and competitor activity to stay informed of changes in the market.
- Developed criteria-based segmentation models based on user attributes including demographics, location, purchase history.
- Conveying pigs from one point to another
- Ensuring proper and safe bookkeeping method are apply.
- Developed detailed segmentation plans to identify target audiences for marketing campaigns.
Branch Manager
Millennium Insurance Company Limited
Accra
01.2019 - 04.2023
- Having oversight responsibility of the entire region
- Resolved escalated customer complaints in a timely manner.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Ensure the organization’s goal becomes ultimate.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
General Manager
iRisk Management Limited
Accra,
01.2018 - 02.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, trained and empowered employees to achieve key performance indicators.
Head, Sales and Marketing
Crown Insurance Brokers Ltd
01.2017 - 01.2018
- Created promotional materials, including brochures, flyers, email campaigns and website content.
- Assisted in the planning of trade shows and events to increase brand awareness.
- Developed and implemented a comprehensive sales and marketing plan.
- Provided support for sales staff by responding to customer inquiries, developing product presentations and preparing reports.
- Performed administrative duties such as filing, data entry and document management.
- Managed social media accounts to increase followership and engagement with target audiences.
- Analyzed competitor activities to develop strategies for increased market share.
- Generated leads through cold calling or other outbound methods.
- Compiled weekly sales reports highlighting key performance metrics.
- Prepared budgets for upcoming projects or campaigns.
- Attended and documented sales meeting minutes, distributed meeting notes and assigned followup activities.
Head of Retail Units and Deputy Head
Phoenix Insurance
Accra
04.2017 - 05.2017
- Conducted regular meetings with administrative teams to discuss strategies for improvement.
- Prospecting for new retail businesses
- Acting as a Supervisor for the retail unit
- Ensuring effectiveness of the agency offices.
- Recruited, hired and trained agents for effective delivery.
Branch Manager
Phoenix Insurance
Cape Coast
03.2015 - 04.2017
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
Marketing Officer
North American Center for Professional Studies
Accra
05.2011 - 12.2011
- Prospecting for new enrollment
- Writing weekly report
- Hoisting of banners
- Pasting of posters.
- Managed relationships with external vendors providing marketing-related services.
- Developed, implemented and evaluated marketing campaigns for new products or services.
- Organized promotional events such as trade shows, conferences, and sponsored activities.
Marketing Officer
China Heavy Duty Truck and Equipment LTD SINOTRUK
Tema
06.2010 - 11.2010
- Prospecting for potential clients
- Produced reports analyzing effectiveness of existing campaigns and proposed solutions for improvement.
- Building a portfolio of transport and haulage companies.
- Developed, implemented and evaluated marketing campaigns for new products or services.
- Organized promotional events such as trade shows, conferences, and sponsored activities.
- Analyzed customer feedback to inform product development decisions.
Marketing Officer
Phoenix Insurance
Accra
- Prospecting for new clients
- Retaining all existing business
- Furnishing the Head monthly report
- Organized promotional events such as trade shows, conferences, and sponsored activities.
- Delivering policies to customers
- Underwriting when necessary
- Handling of complains
- Quoting of premiums
- Other administrative works.
- Developed, implemented and evaluated marketing campaigns for new products or services.
Education
Bachelor of Law (LL.B) - Law
Wisconsin International University College
Accra Agbogba Off Legon Madina Road.05.2022
Bachelor of Law (LL.B) -
Wisconsin International University College
01.2022
Master of Arts - Democracy, Governance, Law And Development
University of Cape Coast
Cape Coast09.2017
Associate Chartered of Insurance Institute (ACII-UK) - Insurance
Chartered Insurance Institute -UK
United Kingdom, London01.2016
Associate Chartered Institute of Insurance (ACII-UK) -
01.2016
Chartered Insurance Institute Ghana (CIIG-Ghana) -
01.2016
BA Economics Major and Political Science Minor -
University Of Ghana, Legon
01.2010
BA Economics Major and Political Science Minor -
University Of Ghana, Legon
01.2010
Accounting Option - Accounting
Peki Senior High School
05.2005
Skills
- Interpersonal Communication
- Leadership
- Organization and Time Management
- Computer Skills
- Problem-Solving
- Microsoft Office
- Basic Math
- Customer Service
- Verbal Communication
- Conflict Resolution
- Analytical Thinking
- Remote Office Availability
- Product profitability analysis
Leadership Skills
- House prefect for house Two, Peki Senior High, 2004-01-01, 2005-01-01
- Organizer of Peki Student Association Legon, 2008-01-01, 2010-01-01
Extracurricular Activities
Love watching football Love watching movie Singing and Playing of Ludo Games
Hobbies and Interests
- Watching of movies
- Listening to music
- Peer counseling
- Reading
- Argument involving football
References
Upon request
Affiliations
- Playing football
- Watching football
Certification
- Role of Principal Officers and Control Function Manager Course
- Sales forces strategies for success course
- Microsoft Advance Excel
- Strategic role of Banch Managers in a growing the insurance industry
- The impact of COVID 19 on the insurance industry-Challenges facing Branch Managers
- Serving customers with emotional intelligence
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Websites
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
Head, Underwriting
Millennium Insurance Company Limited
01.2019 - Current
Branch Manager
Millennium Insurance Company Limited
01.2019 - 04.2023
General Manager
iRisk Management Limited
01.2018 - 02.2019
Head of Retail Units and Deputy Head
Phoenix Insurance
04.2017 - 05.2017
Head, Sales and Marketing
Crown Insurance Brokers Ltd
01.2017 - 01.2018
Branch Manager
Phoenix Insurance
03.2015 - 04.2017
Marketing Officer
North American Center for Professional Studies
05.2011 - 12.2011
Marketing Officer
China Heavy Duty Truck and Equipment LTD SINOTRUK
06.2010 - 11.2010
Marketing/Sale of Pigs
Self Employed
01.2000 - Current
Marketing Officer
Phoenix Insurance
Bachelor of Law (LL.B) - Law
Wisconsin International University College
Bachelor of Law (LL.B) -
Wisconsin International University College
Master of Arts - Democracy, Governance, Law And Development
University of Cape Coast
Associate Chartered of Insurance Institute (ACII-UK) - Insurance
Chartered Insurance Institute -UK
Associate Chartered Institute of Insurance (ACII-UK) -
Chartered Insurance Institute Ghana (CIIG-Ghana) -
BA Economics Major and Political Science Minor -
University Of Ghana, Legon
BA Economics Major and Political Science Minor -
University Of Ghana, Legon
Accounting Option - Accounting
Peki Senior High School
- Role of Principal Officers and Control Function Manager Course
- Sales forces strategies for success course
- Microsoft Advance Excel
- Strategic role of Banch Managers in a growing the insurance industry
- The impact of COVID 19 on the insurance industry-Challenges facing Branch Managers
- Serving customers with emotional intelligence
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