DANIELLE IVY BENTUM ANNAN
Accra
Summary
Promising ACI Dealing Certificate holder with over three years of experience in the banking industry. Proven to be skilled and highly efficient, with deep market knowledge; possesses negotiation skills, analytic skills, risk assessment and management skills, advisory, sales, and pricing experience, and strong relationship management skills. Consistently produces excellent results, meets business objectives, and skillfully works with staff to meet business targets and beyond. Enthusiastic and passionate about role execution with strong planning and organizational skills to execute duties in a timely manner.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intern- Treasury and Markets
Absa Bank Ghana
Accra
03.2025 - Current
- Cash flow and liquidity management: monitoring and managing LCY and FCY inflows and outflows to ensure that the bank is constantly liquid and meets the regulatory cash reserve ratio requirement. [Treasury]
- Nostro management: monitoring the bank's nostro accounts and ensuring that nostro accounts are in line with regulatory limits. [Treasury]
- Booking treasury products: fixed deposits, open market operations, treasury bills, treasury bonds, and other internal investment products.
- Setting board and staff FX rates, and giving quotes to customers [Sales-markets].
- Trading FX spot, FX swap, and FX forwards, bonds, and repos [Trading markets].
Client Relations & Contract Acquisitions Manager
Dash Logistics LLC
07.2023 - Current
- Expanding the organization's client base by signing on new companies in growing industries and ensuring a smooth onboarding procedure and adherence to contractual laws [signed on 20 new industry clients on average]
- Booking loads and mapping out daily logistics routes for drivers whilst maximizing company revenue and reducing costs [increased monthly revenue by 45%]
- Handling logistics paperwork and documentation, billing for loads to ensure smooth inflow of company revenue, running payroll for drivers
- Acting as the liaison between the organization, clients and brokers regarding daily logistics operations
Client Service/Customer Support Officer
First Atlantic Bank
03.2021 - 07.2023
- Opened retail and corporate bank accounts (including AML screening, KYC checks and ensuring compliance with regulatory and KYC requirements) [an average of 70 accounts per month]
- Marketed the bank's e-banking products and signed new customers on to the bank's e-banking platforms [an average of 30 sign-ons per week]
- Marketed the bank's products to prospective customers (different account classifications, auto loans, controller loans, income fund investment, fixed deposits) and increased monthly sign-ons by 40%
- Resolved e-banking related challenges within less than turnaround time, fielded customer complaints and queries and fast-tracked them for problem resolution [ensured a 60% increment in customer satisfaction as reported my monthly branch customer surveys]
- Assessed customer account information to determine current issues and potential solutions
Strategy & Execution team member
First Atlantic Bank
11.2020 - 02.2021
- Worked on industry and sector analyses and prepared reports and presentations for management
- Researched on daily movements and trends in macroeconomic variables such as inflation and GDP
- Researched on news in the banking sector and performance of other banks to guide bank policy
Treasury Operations team member
First Atlantic Bank
08.2020 - 10.2020
- Opened CSD accounts for clients, booked securities for clients in-house and uploaded onto corresponding CSD accounts
- Confirmed FX deals with other banks and passed entries to reflect FX deals done by treasury
- Reconciled cash daily and prepared position reports
- Monitored investments, prepared maturity schedules and credited accounts whose maturities were due, prepared investment advices for clients
IT Project Management team member
First Atlantic Bank
05.2020 - 07.2020
- Tested projects with stakeholders to ensure recognition of defects and problem solution before go-live
- Prepared all necessary documentation and memoranda for sign-off by management before project go-live
- Communicated with internal stakeholders [E-banking support, innovation centre, IT infrastructure] and external vendors to ensure deadlines were met for implementation of new projects
- Communicated with stakeholders and vendors to ensure uptime of running projects and platforms
Credit Risk Department team member
First Atlantic Bank
02.2020 - 04.2020
- Analyzed client financial statements and credit history to determine client qualification for credit facilities and amount due
- Evaluated client credit check outcomes to provide complete financial advice
- Completed documentation for lines of credit and loans on behalf of customers
- Reviewed and submitted applications to management with recommendations
Teaching and Research Assistant
University of Ghana, Legon
09.2018 - 09.2019
- Tutored students in Microeconomics, Macroeconomics, Statistical economics and Mathematical Economics
- Administered examinations, assessed results and issued fair grades
- Collected data and prepared literature reviews for research papers for supervisor
Assurance intern
PricewaterhouseCoopers Ghana
07.2017 - 08.2017
- Participated in audit engagements, worked on fixed asset verifications, vouching of transactions, review of contracts and inventory counts and reconciliation
Education
Master of Science - Accounting & Finance
University of Ghana Business School
Ghana10-2025
Bachelor of Arts - Economics with Mathematics
University of Ghana, Legon
Ghana11.2018
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Oracle Flexcube
- Reuters
- Bloomberg
- STATA
- Python
- Power BI
- Account management
- Expert communication
- Understanding customer demographics
Certification
- ACI Dealing Certificate, 11/12/24
- Ghana Investment and Securities Institute Foundational Level Certificate, 12/19/22
- Ghana Investment and Securities Institute Intermediate Level Certificate, 04/15/24
Accomplishments
- Successful implementation and go-live of First Atlantic Bank intranet portal- IT projects, July 2020
- Successful implementation and go-live of First Atlantic Bank COVID-19 payment portal- IT projects, August 2020
- Successful update of Corporate Pay internet banking platform to include GIP transfers- IT projects, August 2020
Timeline
Intern- Treasury and Markets
Absa Bank Ghana
03.2025 - Current
Client Relations & Contract Acquisitions Manager
Dash Logistics LLC
07.2023 - Current
Client Service/Customer Support Officer
First Atlantic Bank
03.2021 - 07.2023
Strategy & Execution team member
First Atlantic Bank
11.2020 - 02.2021
Treasury Operations team member
First Atlantic Bank
08.2020 - 10.2020
IT Project Management team member
First Atlantic Bank
05.2020 - 07.2020
Credit Risk Department team member
First Atlantic Bank
02.2020 - 04.2020
Teaching and Research Assistant
University of Ghana, Legon
09.2018 - 09.2019
Assurance intern
PricewaterhouseCoopers Ghana
07.2017 - 08.2017
Master of Science - Accounting & Finance
University of Ghana Business School
Bachelor of Arts - Economics with Mathematics
University of Ghana, Legon
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