Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
DANIEL KWAME HIRO

DANIEL KWAME HIRO

ACCRA

Summary

Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

19
19
years of professional experience

Work History

Operations Manager

Shardfo Tech company limited
Accra
04.2015 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Created detailed reports on the performance of individual departments within operations.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Collaborated with team leaders on quality audits.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Forklift Operator

Midwest company limited
Accra
02.2013 - 05.2014
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Inspected lifts before use to prevent damage to goods.
  • Operated forklifts to transport materials between loading, processing, and storage areas.

Auto Mechanic

Dubai classic motors
Dubai
11.2011 - 12.2012
  • Analyzed diagnostic codes generated by on-board computers to determine necessary repairs.
  • Rebuilt engines from the ground up by replacing pistons, bearings and seals.
  • Repaired or replaced worn parts such as brakes, spark plugs and radiators.
  • Performed routine maintenance such as oil changes, tune-ups and brake repairs.
  • Inspected steering systems, suspension joints and wheel bearings for signs of wear.
  • Inspected vehicles for damage and recorded findings in a computer system.
  • Tested vehicle engines to identify malfunctions.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.

Mechanical Engineer

Rana motors / kia motors Ghana
Accra
01.2009 - 04.2011
  • Assisted with troubleshooting existing designs to identify potential issues or areas of improvement.
  • Maintained records of all activities related to mechanical engineering projects.
  • Inspected equipment installations and repairs as necessary to ensure quality control.
  • Trained junior engineers and technical staff in mechanical design principles and company-specific processes.
  • Estimated costs or submitted bids for engineering, construction or extraction projects.
  • Used troubleshooting methods to identify issues with mechanical tools.
  • Investigated equipment failures or difficulties to diagnose faulty operation and recommend remedial actions.
  • Used software and computer-assisted drafting equipment to aid in structural product design.

AUTO MECHANICAL ENGINEERING

SLY AUTO ENGINEERING
ACCRA
03.2005 - 11.2008
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
  • Educated customers about basic automotive maintenance techniques they can perform themselves at home.
  • Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
  • Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.

Education

High School Diploma -

Abetifi Technical Institutions
Eastern Region
04-2004

Skills

  • Workflow Optimization
  • Production
  • Maintenance Planning
  • Business Planning
  • Performance reporting
  • Logistics Oversight
  • Customer Service
  • Labor Relations
  • Health and safety compliance
  • Business process re-engineering
  • Quality Assurance Controls
  • Negotiations expert
  • Building and Facility Management
  • Contract Development

Languages

English
First Language
Chinese (Mandarin)
Beginner
A1

Timeline

Operations Manager

Shardfo Tech company limited
04.2015 - Current

Forklift Operator

Midwest company limited
02.2013 - 05.2014

Auto Mechanic

Dubai classic motors
11.2011 - 12.2012

Mechanical Engineer

Rana motors / kia motors Ghana
01.2009 - 04.2011

AUTO MECHANICAL ENGINEERING

SLY AUTO ENGINEERING
03.2005 - 11.2008

High School Diploma -

Abetifi Technical Institutions
DANIEL KWAME HIRO