DANIEL KWAKU AWUNYO
Summary
Dynamic leader with a proven track record at CLEOCHUS HOSPITALITY, known for enhancing operational efficiency and elevating customer satisfaction. Demonstrated expertise in developing strategic partnerships and resolving conflicts, leveraging exceptional interpersonal and communication skills. Successfully achieved substantial revenue growth through innovative business strategies, while fostering team engagement and adaptability. Committed to driving organizational success and excellence through dedicated leadership.
Overview
14
14
years of professional experience
Work History
General Manager
CLEOCHUS HOSPITALITY
12.2024 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Section Manager
Firefly Lounge and Bar
01.2011 - 11.2024
- Directed onboarding for new hires and resolved client concerns.
- Provided exceptional customer service to clients
- Oversaw inventory processes, organized staff schedules, maintained workplace safety and cleanliness.
- Monitored performance and recommended strategies to increase output and overall quality.
Training Coordinator
PSD Consulting
05.2023 - 09.2024
- Providing support to a Lead Trainer in delivering training programs on entrepreneurship and business skills
- Assisting the Lead Trainer in evaluating the effectiveness of each training program and maintaining accurate records of beneficiary participation
- Coordinated catering services and conference logistics within the assigned district.
- Produced accurate summary reports efficiently ensuring effective decision support.
Agricultural Extension Officer
Ablekuma North Municipal
Darkuman
01.2018 - 01.2021
- Encourage farm managers and farmers to adopt best practice techniques by providing exposure to new information, skills and inputs in the Municipality
- Collation of data for planting of food and job programme for the municipality
- Organize and manage field days, speak at Farmer-Based Organizations (FBO) meetings
- Preparing field reports
Teacher
Oduponkpehe Zion School
Kasoa
11.2016 - 11.2017
- Excellent teaching skills in ICT and General Science
- Strong ability to supervise interim assessments and grade termly exams
- Ability to execute all other tasks assigned by the head teacher
Education
Bsc - Agriculture
University of Ghana
01.2016
Introduction to Marketing -
WHARTON UNIVERSITY OF PENNSYLVANIA (ONLINE)
Skills
- Effective Team Engagement
- Interpersonal skills
- Adaptability
- Communication
- Customer service
- Partnership development
- Conflict resolution
References
References available upon request.
Timeline
General Manager
CLEOCHUS HOSPITALITY
12.2024 - Current
Training Coordinator
PSD Consulting
05.2023 - 09.2024
Agricultural Extension Officer
Ablekuma North Municipal
01.2018 - 01.2021
Teacher
Oduponkpehe Zion School
11.2016 - 11.2017
Section Manager
Firefly Lounge and Bar
01.2011 - 11.2024
Bsc - Agriculture
University of Ghana
Introduction to Marketing -
WHARTON UNIVERSITY OF PENNSYLVANIA (ONLINE)
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