Daniel Emmanuel Arkaifie
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Key Account Manager(FMCG & Home Appliances)
Jumia Ghana
Accra, Ghana
01.2023 - Current
- Manage major brands and vendors in the FMCG and home appliance space like Pernod Ricard, Diageo(Guinness Gh), Lele, Colgate, Lava, e.t.c.
- Analyze sales data to discern patterns and identify growth opportunities, recording a 27%uplift in sales and a 13%uplift in gross profits in 2023 as compared to 2022 .
- Collaborate with commercial planning team to tailor solutions specifically for key account needs, achieving a customer satisfaction and loyalty rating of 4.47stars out of 5stars in 2023.
- Conduct an indebt reconciliation on all key accounts, liaising with finance team to settle all outstanding debts and recovering monies owed Jumia, saving the company not less than GHS 80000 across all accounts.
- Negotiate deals for promo campaigns like black friday and jumia anniversary, recording a 90%uplift in sales for Jumia Anniversary 2023 and an 8%uplift for Blackfriday 2023 as compared to 2022 campaigns.
- Successfully improved gross profits for 2023 with a 30%uplift as against the previous 2022 year.
Key Account Manager(Jumia Food & Party)
Jumia Ghana
Accra, Ghana
06.2021 - 12.2022
- Managed international brands like Guinness Ghana, Pernod Ricard, Kasapreko, Voltic Ghana, KFC, Burger King, Pizza Inn & Chicken Inn, Imexco, etc.
- Created sales forecasts, negotiated deals to target daily, monthly and yearly objectives, growing sales month on month.
- Proactively identified potential issues within key accounts, took corrective action to prevent loss of business or dissatisfaction.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Monitored competitor activity within the industry, adjusted strategies accordingly to maintain a competitive edge in key accounts management.
Warehouse Assistant(Jumia Party)
Jumia Ghana
Accra, Ghana
10.2020 - 05.2021
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Managed staff scheduling to prepare for high and low production periods to keep warehouse running smoothly.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Customer Service Agent & Hub Associate
Jumia Ghana
Accra, Ghana
01.2019 - 01.2020
- Delivered prompt service to prioritize customer needs.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Accepted averagely 30 jumia party orders and processed them for customer delivery on a daily basis.
- Managed inventory successfully, conducted stock counts and replenished out of stocks.
Environmental Officer(NSS & Graduate Trainee)
Asanko Gold Mine
08.2015 - 08.2017
- Conducted monthly water, air and blast monitoring tests at not less than 40 locations for environmental compliant purposes.
- Assisted with containing oil spillages, storage of hazardous chemicals, compost production and waste management.
- Coordinated training programs for staff and contractors on environmental safety topics.
- Conducted risk assessments and job hazard analysis to ensure the safety of all projects and work activities
Education
Bachelor of Science - Renewable Natural Resources Management
Kwame Nkrumah University Of Science & Technology
Kumasi, Ghana2015
Senior High School Certificate - General Science
Swedru Senior High School
Swedru, Ghana2011
Skills
- Account Management
- Data Analysis
- Microsoft Office (Word, Powerpoint & Excel)
- Client Relationship Building
- Stock Management
- Power BI
- Team Management
- Financial Analysis & Modelling
Accomplishments
- Successfully expanded Jumia Party from 1 store to 4 stores, increasing coverage and grew sales.
- Stepped up to manage the On Demand Services team and stabilized sales performance, averaging $30,000-$40,000 per month with very little subsidy
- Solved pending reconciliation issues for Diageo, Pernod Ricard, and Voltic Ghana, saving the company about GHS 80,391.06
References
- Ernestina Dufie - Asanko Gold Ghana Limited
Job Title: Environmental Officer
Email: ernestina.dufie@yahoo.com
Mobile: 0241286092 / 0242060067
- Kwaku Ampadu-Manu - Bolt Business Ghana
Job Title: Country Manager
Mobile: 0560000141
Timeline
Key Account Manager(FMCG & Home Appliances)
Jumia Ghana
01.2023 - Current
Key Account Manager(Jumia Food & Party)
Jumia Ghana
06.2021 - 12.2022
Warehouse Assistant(Jumia Party)
Jumia Ghana
10.2020 - 05.2021
Customer Service Agent & Hub Associate
Jumia Ghana
01.2019 - 01.2020
Environmental Officer(NSS & Graduate Trainee)
Asanko Gold Mine
08.2015 - 08.2017
Bachelor of Science - Renewable Natural Resources Management
Kwame Nkrumah University Of Science & Technology
Senior High School Certificate - General Science
Swedru Senior High School