Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager

Daniel Spencer Forson

Kumasi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Nana Ama Korang
01.2020 - 01.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

Pharmacist Assistant

Mr. Francis Kwame Poku
12.2015 - 12.2019
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Prepared bills for insurance companies and submitted required paperwork.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.

Hotel Manager

Juliet Pumpuni
01.2015 - 12.2015


  • Implemented successful strategies to increase customer satisfaction.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Assisted with development and distribution of marketing materials for facility.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Increased customer service ratings through personable service.
  • Prepared monthly resort audits for review.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Provided services efficiently and with high level of accuracy.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Provided exceptional service and assistance to guests upon check-in.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Oversaw day-to-day operations of Number-room hotel with staff of Number employees.

Farm Worker

Self Employed
09.2013 - 12.2014
  • Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
  • Removed rocks and prepared soil for planting.
  • Tended to crops such as fruit trees, vegetable plants, medicinal plants and herbs.
  • Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
  • Administered feed supplements to cows and other livestock.
  • Cultivated soil, sowed crops and controlled weeds by slashing or chemical spraying.
  • Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
  • Watered plants during growing seasons and closely monitored crops for growth progress or issues.
  • Inspected fields for crop condition and disease.
  • Used grease guns and oil cans to lubricate and adjust farm equipment.
  • Cleared away animal waste by hosing out operational areas.
  • Applied disinfectant solutions and used shovels and water hoses to thoroughly clean animal pens.
  • Used machetes and pruning shears to shear tops and limb tips from trees, improving overall shape and increasing limb growth.
  • Monitored inventories of animal feed, planting supplies and farm tools to maintain smooth farm operations.

Education

West African Secondary School Certificate Examination - General Science

Odorgonno Senior High School.
Awoshie - Greater Accra
06.2013

Diploma In Commerce - Commerce

University Of Cape Coast
Tanoso Campus - Kumasi
09.2017

Certificate In Medicine Counter Assistant - Medicine Counter Assistant

G-Health Consult
Santasi - Kumasi
03.2018

Diploma In Pharmacy Technology - Pharmacy Technology

Alison Online Leaner
Ireland
01.2020

Skills

  • Preparing Bubble Packs
  • Updating Medication Histories
  • Assisting Pharmacists
  • Ordering and Stocking Medications
  • Drug Storage Procedures
  • Pharmaceutical Sales and Services
  • Patient Education
  • Proper Labeling Procedures
  • Team Collaboration
  • Problem-Solving Skills
  • Pharmacy Records Management
  • Patient Confidentiality
  • Stocking Shelves
  • Quality Assurance and Control

Certification

  • Basic Education Certificate Examination.
  • West African Senior Secondary School Certificate Examination.
  • Diploma In Commerce.
  • Certificate in Medicine Counter Assistant.
  • CPhT - Certified Pharmacy Technician.

Languages

English
Upper intermediate (B2)

Timeline

Pharmacy Technician

Nana Ama Korang
01.2020 - 01.2023

Pharmacist Assistant

Mr. Francis Kwame Poku
12.2015 - 12.2019

Hotel Manager

Juliet Pumpuni
01.2015 - 12.2015

Farm Worker

Self Employed
09.2013 - 12.2014

West African Secondary School Certificate Examination - General Science

Odorgonno Senior High School.

Diploma In Commerce - Commerce

University Of Cape Coast

Certificate In Medicine Counter Assistant - Medicine Counter Assistant

G-Health Consult

Diploma In Pharmacy Technology - Pharmacy Technology

Alison Online Leaner

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Daniel Spencer Forson