Daniel Sackey
Business Solutions Manager
Accra
Summary
A hardcore creative problem solver with a rich experience in operational excellence, top-notch customer service, managing teams, and streamlining data analysis to enhance visibility that facilitates better business decisions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Solution Manager
Metropolitan Pensions Trust Ghana LTD
11.2021 - Current
- Providing integrated Pensions, Investment, and Financial Solutions to individuals and corporate organizations.
- Overseeing a portfolio of 180,000+ clients and over GHS 750 million Assets under Management.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
Pensions Portfolio Supervisor
Metropolitan Pensions Trust Ghana LTD
05.2019 - 11.2021
- Administrated consistent growth in Assets under Management and Fee Income by 30% year-on-year, with Benefit Claims turn-around time within 10 working days.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
Pensions Systems Administrator
Metropolitan Pensions Trust Ghana LTD
11.2012 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating the ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Managed Security and Integrity Protocols of Systems, Users, and Online Accounts.
- Ensured 100% closure of logs on Change and Incident Management Systems (CIMS)
Ag. Territory Manager (Zone 4)
Shell Ghana Ltd. (Now Vivo Energy)
04.2012 - 11.2012
- Trained and supervised new employees to use selling strategies and apply best practices.
- Executed all Operational Excellence KPIs as per Shell Global Standards.
- Executed monthly Call Planning Cycle (CPC) to bridge all competency gaps.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
Retail Sales & Operations Support Assistant
Shell Ghana Ltd (Now Vivo Energy)
10.2009 - 04.2012
- Reduced Retail Run-Dry by 85% from October 2009 to April 2012.
- Engaged in friendly conversation with Retailers to better uncover individual needs.
- Main focal person for Wet-Stock Management and Operational Excellence; Vendor-Managed Inventory, Statistical Inventory & Reconciliation Analysis. Retailer Performance Monitoring.
Education
MBA - Business Management
University of The People
California, USA.07.2023
Bachelor of Arts - Political Science And Sociology
University of Ghana
Legon, Accra.05.2009
Senior High School Certificate - Economics, Accounting, Bus. Management And Costing
Accra Academy
Accra05.2003
Skills
- Customer Satisfaction
- Operations Management
- Process Improvement
- CRM
- Excellent Communication
- Attention to Detail
- Cultural Awareness
- Problem-Solving Grit
- Organization and Time Management
- Critical Thinking
- Decision-Making
- Negotiation
- MS Office
- G-Suite
- Analytical and Critical Thinking
- Multitasking Abilities
- Planning and Coordination
- Graphic Designing
Accomplishments
- Project Leader to add System functionalities that enhance Bulk Claim Process & Emailing of Benefit Statements respectively - Nov. 2020 / Feb. 2022
- Best Worker at Metropolitan Pensions Trust, Ghana - 2015 Financial Year
- My Zone (4) recorded the Highest MMP Score in Africa for Quarter 2 from April to July 2012
- Awarded for Preventing a Fire Outbreak at Shell Ghana Limited Head Office, Accra. - Oct 2011
- Junior Level Winner for the Best Handwriting in the Greater Accra for the 1999 Contest.
- Used Microsoft Excel to develop Remittance Tracking Spreadsheets.
- Supervised team of 15 staff members.
Certification
- Operational Excellence Foundations, LinkedIn - September 2021
- Six Sigma: Green Belt, LinkedIn - September 2021
- Data Science Foundations: Fundamentals, LinkedIn, September 2021
- Python for Students, LinkedIn, August 2021
- Critical Thinking for Better Judgment and Decision-Making, LinkedIn, August 2021
- Programming Foundations: Fundamentals, LinkedIn, August 2021
- Digital Networking Strategies, LinkedIn, August 2021
- Fundamentals of Digital Marketing, Google, May 2021
- Customer Discovery | Cultural Intelligence | Blue Ocean Strategy | Micro-Economics | Accounting | Finance | One-Variable Statistics, Quantic School of Business & Technology, Washington, DC, USA., April 2021
- Management and Customer Service, Commonwealth Home Individual Management Education Programme (CHIME) and Advancing Business Education (ABE) - UK., April 2021
- Power BI, Leonardo Karpinski (Microsoft Certified Data Analyst), November 2020
- Investment | Fundamentals of Finance and Financial Markets, Ghana Stock Exchange, September 2017
- Governance of Enterprise I.T., Rhythex Consulting Limited, October 2015
- Banking | Sales and Marketing, Corporate Executive Management Training Programme (CeMTP) - GIMPA, May 2009
- Project Management | Negotiations | Excelling in Customer Service, Shell Open University, April 2011
- Retail HSSE Risk Management Framework, Shell Ghana Ltd, August 2010
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Ga
Bilingual or Proficient (C2)
Twi
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Business Solution Manager
Metropolitan Pensions Trust Ghana LTD
11.2021 - Current
Pensions Portfolio Supervisor
Metropolitan Pensions Trust Ghana LTD
05.2019 - 11.2021
Pensions Systems Administrator
Metropolitan Pensions Trust Ghana LTD
11.2012 - 05.2019
Ag. Territory Manager (Zone 4)
Shell Ghana Ltd. (Now Vivo Energy)
04.2012 - 11.2012
Retail Sales & Operations Support Assistant
Shell Ghana Ltd (Now Vivo Energy)
10.2009 - 04.2012
MBA - Business Management
University of The People
Bachelor of Arts - Political Science And Sociology
University of Ghana
Senior High School Certificate - Economics, Accounting, Bus. Management And Costing
Accra Academy
- Operational Excellence Foundations, LinkedIn - September 2021
- Six Sigma: Green Belt, LinkedIn - September 2021
- Data Science Foundations: Fundamentals, LinkedIn, September 2021
- Python for Students, LinkedIn, August 2021
- Critical Thinking for Better Judgment and Decision-Making, LinkedIn, August 2021
- Programming Foundations: Fundamentals, LinkedIn, August 2021
- Digital Networking Strategies, LinkedIn, August 2021
- Fundamentals of Digital Marketing, Google, May 2021
- Customer Discovery | Cultural Intelligence | Blue Ocean Strategy | Micro-Economics | Accounting | Finance | One-Variable Statistics, Quantic School of Business & Technology, Washington, DC, USA., April 2021
- Management and Customer Service, Commonwealth Home Individual Management Education Programme (CHIME) and Advancing Business Education (ABE) - UK., April 2021
- Power BI, Leonardo Karpinski (Microsoft Certified Data Analyst), November 2020
- Investment | Fundamentals of Finance and Financial Markets, Ghana Stock Exchange, September 2017
- Governance of Enterprise I.T., Rhythex Consulting Limited, October 2015
- Banking | Sales and Marketing, Corporate Executive Management Training Programme (CeMTP) - GIMPA, May 2009
- Project Management | Negotiations | Excelling in Customer Service, Shell Open University, April 2011
- Retail HSSE Risk Management Framework, Shell Ghana Ltd, August 2010
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