Daniel Owusu
Kumasi
Summary
Reliable Security Guard with significant experience in providing security services in various environments. Skilled in surveillance, risk assessment, conflict resolution, and emergency response. Strengths include quick decision-making, strong communication skills, and an unwavering commitment to maintaining safety and security. Previous roles have resulted in reduced incidents and increased overall security effectiveness.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mobile Telecommunication Network
Kumasi
09.2023 - Current
- Assisted customers with inquiries about mobile plans and services.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on device features and troubleshooting techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
Voluntary Security
Mobile Telecommunication Network
Kumasi
04.2025 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Education - Upper Primary Education
Bagabaga College Of Education
Tamale, Ghana09-2021
High School Diploma -
Juaben Senior HighSchool
Kumasi,Ghana09-2020
Skills
- Conflict resolution
- Project planning
- Time management
- Problem resolution
- Communication
Languages
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Voluntary Security
Mobile Telecommunication Network
04.2025 - 07.2025
Customer Service Representative
Mobile Telecommunication Network
09.2023 - Current
Bachelor of Education - Upper Primary Education
Bagabaga College Of Education
High School Diploma -
Juaben Senior HighSchool
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