DANIEL OGYIRI
WAITER
ABU DHABI,United Arab Emirates
Summary
Experienced in customer service with a strong background in barista roles, adept at handling difficult customers and managing customer feedback. Proficient in meal recommendation, bill calculation, and POS systems, ensuring efficient service delivery. Demonstrates effective sales techniques and clear communication skills to enhance customer satisfaction and drive sales. Committed to leveraging expertise in hospitality to achieve career growth within the industry.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Waiter
ORROS CAFEE
Abu Dhabi
02.2024 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Explained dish components clearly to inform customers' decisions.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Maintained knowledge of menu items, leading to accurate order taking.
- Delivered excellent customer service through friendly and polite interaction.
- Relayed feedback from customers to management for continuous improvement.
- Remained calm under pressure, ensuring better performance during peak hours.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Assisted in food preparation, resulting in timely service delivery.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Prepared tables for guests and reset tables between customers.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
High School Graduate - GENERAL ART
AYIREBI SENIOR HIGH SCHOOL
GHANA 04.2016 - 06.2019
Skills
- Meal recommendation
- Handling difficult customers
- Customer feedback handling
- Bill calculation
- POS Systems
- Barista experience
- Effective sales techniques
- Clear communication
Timeline
Waiter
ORROS CAFEE
02.2024 - Current
High School Graduate - GENERAL ART
AYIREBI SENIOR HIGH SCHOOL
04.2016 - 06.2019
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