Daniel Madjitey
Accra
Summary
Seasoned Engineering Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Senior Specialist Engineer
Safaricom Telecommunications Ethiopia PLC
08.2021 - 06.2023
- PLC – Ethiopia
- Planed the Value Added Service network for the next 3 years (from 2021) and budget for hardware infrastructure, software licenses, recruitment and training, introducing and adopting group policies and procedures and creating one where applicable
- Led the RFP, architecture design, capacity planning, deployment, integration, product development for Value Added Services (VAS) systems: SMS and USSD messaging
- Voicemail, Device management/OTA, content delivery and IoT solutions
- C2 General
- Led the architecture design, capacity planning, deployment, integration Mobile Money
- USSD, SMSC, API Gateways, banking integrations and security
- Collaborated with cross-functional teams to deliver technology solutions that met and exceeded client expectations
- Collaborated with the product development team to incorporate client feedback into product enhancements.
VAS Engineer
Vodafone
01.2010 - 06.2023
- Line (SMS, USSD, CRBT, e-top up, Mobile Money)
- Provide 2nd line operations and maintenance support for all Mobile VAS network elements including SMSC, USSD, Mobile Money channel integrations
- OTA
- This include but not limited to all escalations from 1st Line, implementation/configuration of platform, upgrades and system expansions
- Implement rollout of routine business requirements including but not limited to
- SMS/USSD/Data Services, roaming, Caller Tunes as well as other service requests on the VAS platforms to deliver new services and improve on existing services
- Develop RFQ for any new service and evaluate offers based on technology, capacity and cost and recommend
- Implement project related activities, configuration changes, patch installations, routine maintenance as well as other initiatives within the VAS setup
- Provide specialist technical advice and information to product development/ marketing teams and propose ideas for improvement standards in line with the trends in technology
- Monitor the performance of vendors during 3rd level issue escalation and provide necessary feedback regarding performance and propose ideas for improvement of standards.
- Contributed to the successful completion of numerous VAS projects, delivering innovative solutions on time and within budget constraints.
- Troubleshot and resolved complex technical issues, minimizing potential disruptions for customers while maintaining service quality.
VAS Operations Manager
Vodafone
07.2023 - Current
- Operations Management: Maintain high availability of VAS services by coordinating the resolution of all incidents, implement rollout of new services and changes on VAS platforms as well as plan, and manage system upgrades
- Provide input into financial budget plan, manage expenditure of VAS Operations
- OPEX and CAPEX
- Service Deployment and Management: Oversee the end-to-end implementation of value-added services, from technical integration to service launch
- Collaborate closely with cross-functional teams including technical, product, and marketing to ensure smooth service rollout and operational readiness
- New Product Development: Collaborated with the product development team to incorporate client feedback into product enhancements
- Collaborated with cross-functional teams to deliver technology solutions that met and exceeded client expectations
- Lead the implementation of new technologies, providing technical guidance and support to clients throughout the process
- Process Optimization: Design, implement, and optimize operational processes related to value-added services to enhance efficiency and minimize service disruptions
- Continuously review workflows, identifying bottlenecks and areas for improvement, and implement corrective actions
- Vendor Management: Manage relationships with external vendors and partners involved in the delivery of value-added services, ensuring adherence to service level agreements and quality standards
- Negotiate and establish contracts with vendors, focusing on cost-effectiveness and service reliability
- Quality Assurance: Define and implement quality assurance protocols and standards to ensure that value-added services meet customer expectations and comply with industry regulations
- Monitor service performance and user experience, proactively identifying and addressing any issues that arise.
Senior Specialist Engineer
Safaricom Telecommunications Ethiopia PLC
12.2021 - 03.2022
- Completed RFP processes
- VAS and Mobile Money systems architectural design
- Planned network capacity for 3 years
- Defined launch Scope of Work
- Formulated deployment strategy
- Launch product development.
Data Services Engineer
MTN Ghana
03.2008 - 12.2010
- VAS (MSDP, MMS, WAP, DVB-H Mobile TV)
- Troubleshoot and solved TCP/IP, DNS and other network issues
- Generated relevant weekly and monthly reports
- Interface with MTN Business Development for new business solution implementation
- New VAS platform installation, integration & commissioning
- Node monitoring and performance measurements
- Perform Upgrades and expansions
- Review where applicable RFP and product concept documents
- Projects accomplished
- RFP, Design, Deployment, Integration and testing of VAS and MFS systems for
- Safaricom Telecommunications Ethiopia PLC
- Led the Safaricom Ethiopia design, deployment and integration of Mobile
- Money channel (USSD, SMSC, API Gateways)
- Led the design and integration of Mobile Money into Vodafone Group- NTT
- Docomo Open API Architecture
- Led the design and integration of Mobile money platform into network –
- Vodafone Ghana
- Mobile Number Portability integration - Vodafone Ghana
Database Administration Support
Bsystems Ghana Limited
01.2003 - 01.2004
- Client database and UNIX systems support
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
IT Infrastructure Support
British American Tobacco
01.2000 - 01.2003
- Integrated BAT Ghana network into BAT enterprise global WAN
- Implemented an IT helpdesk system
- Migrated network infrastructure from Novell Netware to MS Windows
- Active Directory service
- Implementation of GENA (Global Enterprise Network Architecture) integrating all BAT companies.
Education
Associate of Science - Telecommunications
United States Telecommunications Training Institute
Califrnia05.2013
Bachelor of Science - Information Technology
RMIT University
Menbourne11.2007
Associate of Science - Computer Science
RMIT University
Menbourne10.2005
Skills
- Cross-Functional Collaboration
- Product Management
Accomplishments
- Saved the company approximately $[Amount] million by [Action taken].
- Reduced operational expenses by [Number]% by streamlining branch operations.
Timeline
VAS Operations Manager
Vodafone
07.2023 - Current
Senior Specialist Engineer
Safaricom Telecommunications Ethiopia PLC
12.2021 - 03.2022
Senior Specialist Engineer
Safaricom Telecommunications Ethiopia PLC
08.2021 - 06.2023
VAS Engineer
Vodafone
01.2010 - 06.2023
Data Services Engineer
MTN Ghana
03.2008 - 12.2010
Database Administration Support
Bsystems Ghana Limited
01.2003 - 01.2004
IT Infrastructure Support
British American Tobacco
01.2000 - 01.2003
Associate of Science - Telecommunications
United States Telecommunications Training Institute
Bachelor of Science - Information Technology
RMIT University
Associate of Science - Computer Science
RMIT University
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