Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Hi, I’m
Daniel Kumasewu
Accra
Summary
Overview
2
years of professional experience
Work History
Skybar 25
Waiter
06.2022 - 05.2023
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Alto Hospitality Trasacco Group
Doorman
10.2021 - 05.2022
Job overview
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
Education
University of Education Winneba Winneba, Central Region.
Bachelor Of Science Mathematics Education from Hospitality
07.2021
University Overview
Osu Presbyterian Senior High SchoolOsu
WASSCE from Home Economics
09.2017
University Overview
- Elected Captain of the Home Economics Department
Skills
- Table Preparation
- Accurate Money Handling
- Special Dietary Requirements
- Inspecting Tickets
- Table Bussing
- Table Setting Arrangements
- Waiting Tables
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Waiter
Skybar 25
06.2022 - 05.2023
Doorman
Alto Hospitality Trasacco Group
10.2021 - 05.2022
University of Education Winneba
Bachelor Of Science Mathematics Education from Hospitality
Osu Presbyterian Senior High School
WASSCE from Home Economics
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