DANIEL JOHNSON
Accra
Summary
Dynamic professional with a proven track record at Ketu South Municipal Hospital, enhancing productivity through strategic communication and client satisfaction. Expert in adaptation and fostering team cohesion, demonstrated across roles from Service Coordinator to Sales Manager. Achieved significant customer satisfaction and loyalty by prioritizing interpersonal communication and accurate recordkeeping. Above all, keen to learning new things , adapt to new working environments and embracing new changes.
Overview
5
5
years of professional experience
Work History
National Service Personnel(coordinator)
Food and Drugs Authority
11.2024 - Current
- Served as a primary point of contact for clients, addressing issues relating to food and drugs. Providing education on expired food and drugs and its consequences
- Maintained accurate records of all excel database. Facilitating smooth communication between fellow work mate and my superiors..
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Intern
Ketu South Municipal Hospital
06.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for
- Gained valuable experience working within the laboratory, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Assistant Sales Manager
Emcommy Worldwide, Imports and Exports
10.2019 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Education
Bachelors In Biochemistry ,second Class(lower) -
University of CapeCoast
Capecoast 12.2024
WASSCE - General Science
Keta Secondary Technical School
Keta05.2018
Skills
- Flexibility and adaptability
- Accurate recordkeeping
- Client advocacy and satisfaction
- Notetaking and documentation
- Team leadership
- Organizational skills
- Interpersonal communication
- Teamwork
Languages
English
French
Ewe
Timeline
National Service Personnel(coordinator)
Food and Drugs Authority
11.2024 - Current
Intern
Ketu South Municipal Hospital
06.2023 - 08.2023
Assistant Sales Manager
Emcommy Worldwide, Imports and Exports
10.2019 - 03.2022
Bachelors In Biochemistry ,second Class(lower) -
University of CapeCoast
WASSCE - General Science
Keta Secondary Technical School
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