Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Daniel  Gyamfi Cobbina

Daniel Gyamfi Cobbina

Obuasi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer-oriented General Manager with 2years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Manger

Online Business TBC
OBUASI
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Provided outstanding coaching to employees to boost productivity.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated report data to proactively adjust and enhance operations.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Developed standard operating procedures for all administrative employees.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Reporting Analyst

OFM 107.7
OBUASI
  • Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
  • Continuously assessed current reporting techniques and developed improvements to boost accuracy.
  • Worked with business unit managers to provide quick resolution for submittal to client.
  • Gathered data from multiple sources to research economic indicators, analyze key metrics and track industry trends.
  • Defined reporting requirements to support call center strategy and drive improvements.
  • Developed and documented standard operating procedures for analysis department.

General Manager

GOODTIME TV
Obuasi
01.2021 - Current
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.

Education

High School Diploma -

IPMC SYSTEM ENGINEERING
KUMASI

Ph.D. - Broadcast Journalism

National Film And Television Institution
Accra Ghana
04.2019

Skills

  • Strategic planning
  • Business Development
  • Business planning
  • Contract Management
  • Project Management
  • Operations management
  • Coaching and mentoring
  • Business administration
  • Problem Anticipation and Resolution
  • Training Management
  • Decision Making
  • Customer Service Management
  • Goal Setting
  • Policy Development and Enforcement
  • Environmental Impact Management

Timeline

General Manager

GOODTIME TV
01.2021 - Current

Manger

Online Business TBC

Reporting Analyst

OFM 107.7

High School Diploma -

IPMC SYSTEM ENGINEERING

Ph.D. - Broadcast Journalism

National Film And Television Institution
Daniel Gyamfi Cobbina