DANIEL GERALD AHUMAH
Accra
Summary
Dynamic professional with extensive experience in hotel and property management, radio production, and sales. Proven track record in optimizing operations and introducing effective solutions. Expertise in financial management and innovative problem-solving. Committed to delivering strategic insights that enhance organizational performance.
Overview
10
10
years of professional experience
Work History
FRONT OFFICE MANAGER
OCEAN GREEN BEACH RESORT
Accra
2025.08 - Current
- Oversaw daily front desk operations to ensure guest satisfaction and service quality.
- Trained and mentored front office staff on customer service protocols and procedures.
- Managed reservation systems for efficient booking and guest check-in processes.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
- Resolved guest complaints promptly to enhance overall resort experience.
- Implemented front office policies to streamline operations and improve efficiency.
- Scheduled staff shifts to ensure adequate coverage during peak hours at the resort.
- Collaborated with management to develop strategies for enhancing guest engagement services.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Analyzed customer feedback data to identify areas of improvement.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Realtor/Property Manager
Reo's Haven
2022.01 - Current
- Prompt handling of guest inquiries and communication.
- Screens guests for property and community compatibility.
- Oversees property expense and inventory management.
- Manages housekeeping and maintenance staff.
- Facilitates smooth guest arrivals and departures.
Telesales Representative
Buwelo Africa Limited
2024.02 - 2025.01
- Contact potential or existing customers to inform them about a product or service using scripts.
- Take and process orders in an accurate manner.
- Enter and update customer information in the database.
- Pre-qualifying prospects to make the work of sales teams easier.
- Generating repeat business by promoting new offers to customers.
- Converting customer inquiries into sales opportunities.
Customer Service Representative
Buwelo Africa Limited
2023.02 - 2024.02
- Utilize superior communication skills to motivate staff and develop effective working relationships with customers.
- Prioritize daily workflows by utilizing databases and software to process incoming/outgoing correspondence and reports.
- Support coordination and management of customer accounts, interactions and file documents.
- Ascertain critical issues, ensure appropriate actions are resolved and escalate unresolved issues to designated departments.
- Attending to customers issues through emails and chats.
Marketing Executive
Legacy Girls College
2020.03 - 2022.10
- Crafted engaging online content and established digital presence for websites and marketing campaigns.
- Managed dissemination of both internal and external marketing materials and communications.
- Conceptualized, researched and developed a user interface designed to quickly access and enhance student experiences.
- Conducted daily media sweeps to stay informed across all social channels by actively engaging in dialogues with students and provide world-class service when engaging with various customers during promotional activities, interviews and events.
Show Producer
Pink FM
2018.11 - 2019.11
- Orchestrated all aspects of radio show production, from conceptualization to execution, ensuring seamless on-air delivery.
- Conducted thorough research to generate compelling and timely ideas for show segments, ensuring relevant content.
- Generated daily program scripts for the host and presenter, determined program duration and scheduling for broadcast.
- Curated music selections and soundbites to enhance storytelling and maintain audience engagement throughout the show.
- Monitored and adjusted show format and content based on listener feedback and trends to maximize audience satisfaction.
Data/Validation Auditor
Wejia/Gbawe Municipal Assembly
2015.06 - 2015.08
- Conducts interviews and surveys with accuracy and professionalism, ensuring adherence to established protocols.
- Utilizes electronic data collection tools and technology to capture survey responses, minimize errors and data discrepancies.
- Engaging with individuals from diverse demographics, demonstrating strong interpersonal skills and cultural sensitivity.
- Assisting individuals in completing census applications and questionnaires for federal, state and local population surveys.
- Implementing quality control measures to verify the accuracy and completeness of collected data for reliable analysis.
Education
Bachelor of Science - Marketing
Kaaf University College
11.2024
Senior High School - General Arts
Insaaniyya Senior High School
12.2016
Skills
- E-commerce management
- Database systems
- Microsoft Office proficiency
- Data management
- Web development and survey tools
- Attention to detail
- Active listening
- Communication skills
- Interpersonal skills
- Content creation
- Telemarketing
- Real estate expertise
References
Tracy Robertson, Buwelo Africa Limited, Quality Assurance Analyst, tracyrobertsonoffical@gmail.com, +233 505424841
Timeline
FRONT OFFICE MANAGER
OCEAN GREEN BEACH RESORT
2025.08 - Current
Telesales Representative
Buwelo Africa Limited
2024.02 - 2025.01
Customer Service Representative
Buwelo Africa Limited
2023.02 - 2024.02
Realtor/Property Manager
Reo's Haven
2022.01 - Current
Marketing Executive
Legacy Girls College
2020.03 - 2022.10
Show Producer
Pink FM
2018.11 - 2019.11
Data/Validation Auditor
Wejia/Gbawe Municipal Assembly
2015.06 - 2015.08
Bachelor of Science - Marketing
Kaaf University College
Senior High School - General Arts
Insaaniyya Senior High School