DANIEL KWAME DOGBEY
Accra
Summary
I have over 7 years of experience as a client relationship officer in the financial service industry. Seeking to leverage Stellar organizational skills and extensive experience to join the organization.
Overview
16
16
years of professional experience
Work History
Client Relationship Officer
Advans Ghana Savings and Loans Limited
03.2017 - 01.2023
- Organize, prospecting and communicating actions in the zone of intervention (markets and commercial areas) by collaborating with the other Client Relationship Assistants and Customer Service Assistants
- Introduce Advans Ghana products and services to target population
- Follow-up the prospects by regular contact with the identified potential clients
- Propose new products and services to current clients
- Identify clients’ needs and propose new products/services to the management
- Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field
- Present the loan request at the loan committee
- Monitor the loan portfolio and to ensure timely repayment
- Organize recovery actions in case of late repayment
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
National Service Personnel
Advans Ghana Savings and Loans Ltd
09.2015 - 08.2016
- Performs relieving duties for recovery officers on annual leave
- Prepare monthly reports on performance
- Make all corrections in the monthly performance report
- Weekly reports on Mobile Money Transactions
- Performs Recovery Duties
- Preparing daily operational reports for management decision.
IT Instructor
5th Battalion Infantry School
02.2010 - 01.2014
- Perform daily system monitoring of the computer in the computer laboratory
- Perform regular security monitoring to identify any possible intrusion
- Perform monthly maintenance on the computers
- Preparing lesson notes and teaching ICT.
Self Employed
WDL Ghana Limited
01.2009 - 02.2010
- Conducts interview and recruit prospective applicants for companies
- Preparing Curriculum Vitae for applicants
- Prospect client for the company
- Prepare proposals to prospective clients
- Negotiate on terms of the contract with our clients.
IT Instructor
Mother Maria International School
09.2006 - 07.2008
- Perform daily system monitoring of the computer in the computer laboratory
- Perform monthly maintenance on the computers
- Preparing lesson notes and teaching ICT, Religious and Moral Education and Social Studies.
Education
Desktop Specialist -
NIIT Ghana
Accra Ghana2005
Diploma in Business Studies (Accounting Option) -
Private Candidate
Accra Ghana2010
B.A Business Studies (Accounting Option) -
Wisconsin International University College Ghana
12.2015
Senior Secondary Certificate Examination -
Amasaman Secondary Technical School
01.2004
Basic Education Certificate Examination -
Medie D/A J.S.S
01.2001
Skills
- Customer service skills
- Active listening skills
- Communication skills
- Leadership skills
- Time management skills
- Client Needs Assessment
Languages
Ga
Twi
Krobo
Ewe
English
Computer Software
- Tally accounting software
- Sage accounting software
- Orbit banking software
- Microsoft office suite
Books Written
Introduction to Computer for Schools
Mobile
+233209649081, +233550500072
Personal Qualities
Self motivated, quick learner, hardworking and time conscious. Good communicator at all levels, who enjoys meeting challenges and meeting them through, while remaining humored under pressure. Ability to take initiative when occasion demand. Ability to work with little or no supervision with proven ability to meet deadlines. Excellent human relations and committed to excellence. Ability to work with and in multicultural organization. Multi-task oriented.
References
- Edmound Aidoo, Branch Manager, Advans Ghana Savings and Loans, 0268248818
- Isaac Amoako, Head of Recovery, Advans Ghana Savings and Loans, 0269136171
Hobbies and Interests
- Reading
- Playing football
- Listening to current affairs programs
Timeline
Client Relationship Officer
Advans Ghana Savings and Loans Limited
03.2017 - 01.2023
National Service Personnel
Advans Ghana Savings and Loans Ltd
09.2015 - 08.2016
IT Instructor
5th Battalion Infantry School
02.2010 - 01.2014
Self Employed
WDL Ghana Limited
01.2009 - 02.2010
IT Instructor
Mother Maria International School
09.2006 - 07.2008
Desktop Specialist -
NIIT Ghana
Diploma in Business Studies (Accounting Option) -
Private Candidate
B.A Business Studies (Accounting Option) -
Wisconsin International University College Ghana
Senior Secondary Certificate Examination -
Amasaman Secondary Technical School
Basic Education Certificate Examination -
Medie D/A J.S.S
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