Daniel Ason
Accra
Summary
PERSONAL STATEMENT
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work History
Customer Services Officer
Fidelity Bank Ghana Limited
08.2019 - Current
- I provide superior customer service delivery to walk-in customers of the bank
- I accurately and speedily process customer requests and instructions within stipulated
- SLA
- I handle and ensure resolution of customer’s complaints in a professional manner
- I sell the Bank’s products and services to all new and existing customers.
Real Estate Consultant
Danason Properties Limited
06.2018 - Current
- I provide real time housing solutions to home-seekers, home-owners & Individuals across the business spectrum
- My responsibilities include: Sale of Houses
- Ii
- Sale of Serviced Plots iii
- Rental
- Services
- I also provide the following ancillary services: i.Land Registration ii.Preparation of Bills of Quantities iii.Contract Building iv.Permit acquisition v.Building Designs
Sales and Marketing Associate
Imperial Appolonia Realty Limited, The Imperial Appolonia Realty Limited
12.2017 - 05.2018
- (IARL) is the sales & marketing wing of the
- Oxford
- Its core mandate is to recruit highly ambitious sales people to lead & ensure the success of the Oxford dream
- As a lead Sales executive, my responsibilities included: Identifying and generating sales lead
- Ii
- Building &leveraging relationships built on trust and integrity to facilitate opportunity
- Iii
- Following up new business opportunities and referrals, as well as setting up meetings
- Iv
- Pitching Products & services to clients
- V
- Take clients for site viewing amongst others.
Sales & Business Development Officer
Gravitas Housing Solutions Limited
Tema
02.2014 - 03.2017
- Gravitas Housing is a business development oriented real estate outfit specialized in developing gated communities
- As a Sales & Business Development Officer, my responsibilities included: i
- Identifying and generating sales leads
- Ii
- Building and leveraging relationships built on trust and integrity to facilitate opportunity
- Iii
- Following up new business opportunities and referrals and setting up meetings
- Iv
- Processing new customer applications and requests for site viewing
- V.Pitching products and services to new clients
- Key Achievements:
- Single-handedly established a fully-fledged profile for Gravitas Housing across the major social channels i.e
- Facebook, Twitter, LinkedIn and Google+, to give the brand an online presence
- Increased sales and receivables by 60% in 6 months at Gravitas (including client numbers)
- Created a forward-looking client data which augmented the existing database to enhance receipting.
Fidelity Sales Ambassador
Fidelity Bank Ghana Limited, Accra
06.2010 - 06.2012
- With the ‘Best Bank Award’ for the year 2016 under her belt, Fidelity Bank is a leading financial institution in Ghana providing customer centric and a wide range of innovative products and services for her numerous clients
- I was responsible for signing on new companies that hither to were not part of the banks list of business partners
- I also vigorously marketed the brand and image of the company to bring return and long- term value
- Key Achievements:
- Increased sales by 60% in 6months at Fidelity Bank
- I consistently met and exceeded sales which earned me promotion from a rookie to a regular
- I was adjudged alongside Nine (9) other top sales performers for the year 2011 at my branch.
Education
BSc - Computer Engineering
Kwame Nkrumah University of Science & Technology
12.2013 - 05.2018
Higher National Diploma (HND) - Electrical/Electronic Engineering, Business
Ho Technical University
01.2005 - 05.2010
Skills
KEY SKILLundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Services Officer
Fidelity Bank Ghana Limited
08.2019 - Current
Real Estate Consultant
Danason Properties Limited
06.2018 - Current
Sales and Marketing Associate
Imperial Appolonia Realty Limited, The Imperial Appolonia Realty Limited
12.2017 - 05.2018
Sales & Business Development Officer
Gravitas Housing Solutions Limited
02.2014 - 03.2017
BSc - Computer Engineering
Kwame Nkrumah University of Science & Technology
12.2013 - 05.2018
Fidelity Sales Ambassador
Fidelity Bank Ghana Limited, Accra
06.2010 - 06.2012
Higher National Diploma (HND) - Electrical/Electronic Engineering, Business
Ho Technical University
01.2005 - 05.2010
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