Daniel Asare
Adenta,Ghana
Summary
Experienced Level 2 IT Support Engineer with knack for solving complex technical issues and streamlining processes. Enhanced system uptime and user satisfaction through proactive maintenance and clear communication. Known for quick problem-solving skills and improving support response times.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Level 2 IT Support Engineer
University of Ghana Medical Centre
Legon, Accra, Ghana
10.2023 - 12.2024
- Created and managed over 1,000 staff accounts using Active Directory
- Implemented multiple Group Policies to improve data security and compliance
- Managed Microsoft 365 to support hospital operations and staff collaboration
- Supervised Kaspersky antivirus server, implementing policies to block unauthorised website access
- Implemented security policies using Microsoft Intune for mobile devices used by doctors
- Implemented drive restrictions to safeguard sensitive organisational data
- Conducted regular IT training sessions, boosting staff's digital literacy skills.
Junior Network Administrator (Intern)
University of Ghana Medical Centre
Legon, Accra, Ghana
10.2022 - 12.2022
- Network Cable Management : Oversaw the organization and maintenance of network cables, ensuring a tidy and efficient setup for over 1,000 users.
- Office Wiring : Wired new offices for incoming doctors and heads of departments, facilitating seamless connectivity and communication.
- Troubleshooting : Addressed port security issues on Cisco Catalyst 2960 switches, ensuring secure and reliable network access.
- Telephone Support : Resolved issues with Avaya telephone systems, improving communication efficiency within the hospital.
- Network Monitoring : Utilized Nagios monitoring tools to oversee the entire network, ensuring optimal performance and quick identification of potential issues.
Education
Higher National Diploma - Computer Network Management
Koforidua Technical University
Koforidua, Eastern Region, Ghana 04.2020 - 05.2024
Bachelor of Science - Computer Engineering (Topup)
Ghana Communication Technology University (GCTU)
Accra, Ghana 01.2024 -
Skills
- Management Tools: Active Directory, Microsoft 365, Kaspersky
- Operating System: Windows, Windows Server, Linux (basic)
- Network Monitory Tool: Nagios, Zabbix
- Additional Skills: Java Programming, PHP/Laravel
Certification
Microsoft Intune Training (Udemy)
Certfied Cisco Network Associate Routing and Switching (CCNA), (Udemy)
References
References available upon request.
Timeline
Bachelor of Science - Computer Engineering (Topup)
Ghana Communication Technology University (GCTU)
01.2024 -
Level 2 IT Support Engineer
University of Ghana Medical Centre
10.2023 - 12.2024
Junior Network Administrator (Intern)
University of Ghana Medical Centre
10.2022 - 12.2022
Higher National Diploma - Computer Network Management
Koforidua Technical University
04.2020 - 05.2024
Microsoft Intune Training (Udemy)
Certfied Cisco Network Associate Routing and Switching (CCNA), (Udemy)
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