Hi, I’m
Daniel Arhin
Kumasi
Summary
Adept Technical Support Engineer with a proven track record at Matthew Kwaku Arhin, where I excelled in resolving complex technical issues, enhancing customer satisfaction significantly. Skilled in technical troubleshooting and problem-solving, my expertise and patient approach to application support have preempted future technical challenges. My tenure not only honed my technical skills but also my ability to effectively communicate and resolve issues, ensuring client satisfaction.
Overview
7
years of professional experience
Work History
Matthew Kwaku Arhin
Technical Support Engineer
06.2020 - Current
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Eric Arhin
Site Supervisor Intern
01.2017 - 01.2020
Education
IPMC College of Technology Kumasi- Ghana
Diploma from Server Engineering
03.2019
Osei Kyeretwie Senior High SchoolKumasi-Ghana
Certificate from General Arts
06.2017
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
Timeline
Technical Support Engineer
Matthew Kwaku Arhin
06.2020 - Current
Site Supervisor Intern
Eric Arhin
01.2017 - 01.2020
IPMC College of Technology
Diploma from Server Engineering
Osei Kyeretwie Senior High School
Certificate from General Arts
Similar Profiles
Kelvin BonsuKelvin Bonsu
Data Analyst at Angelina ArhinData Analyst at Angelina Arhin
SONIA NAA AMAKUMA SACKEYSONIA NAA AMAKUMA SACKEY
WATER MANAGEMENT & ENVIRONMENTAL PROTECTION at KWAKU DEI GOLD MINIGWATER MANAGEMENT & ENVIRONMENTAL PROTECTION at KWAKU DEI GOLD MINIG
EMMANUEL ELVIS ANOKYEEMMANUEL ELVIS ANOKYE
Level 5 Teaching Assistant at Mamponteng M/A JHS at Kwaku DiawuoLevel 5 Teaching Assistant at Mamponteng M/A JHS at Kwaku Diawuo