Hi, I’m
Daniel Arhin
Kumasi
Summary
Adept Technical Support Engineer with a proven track record at Matthew Kwaku Arhin, where I excelled in resolving complex technical issues, enhancing customer satisfaction significantly. Skilled in technical troubleshooting and problem-solving, my expertise and patient approach to application support have preempted future technical challenges. My tenure not only honed my technical skills but also my ability to effectively communicate and resolve issues, ensuring client satisfaction.
Overview
7
years of professional experience
Work History
Matthew Kwaku Arhin
Technical Support Engineer
2020.06 - Current (4 years & 3 months)
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Eric Arhin
Site Supervisor Intern
2017.01 - 2020.01 (3 years)
Education
IPMC College of Technology , Kumasi- Ghana
Diploma from Server Engineering
03.2019
Osei Kyeretwie Senior High School , Kumasi-Ghana
Certificate from General Arts
06.2017
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
Timeline
Technical Support Engineer
Matthew Kwaku Arhin
2020.06 - Current (4 years & 3 months)
Site Supervisor Intern
Eric Arhin
2017.01 - 2020.01 (3 years)
IPMC College of Technology
Diploma from Server Engineering
Osei Kyeretwie Senior High School
Certificate from General Arts
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