Daniel Adofo Boateng
Accra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NOC Shift Lead (Consultant)
Bluetown Ghana Limited
03.2021 - Current
- Overseeing day-to-day operations to ensure that work is performed correctly and on schedule.
- Assisting with NOC's review of new goods, systems, and equipment.
- Works on special initiatives assigned by Network Operations Manager and Stakeholders.
- Examining and allocating of work orders and trouble tickets to teams.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Level II Network Engineer (Consultant)
Bluetown Ghana Limited
03.2021 - Current
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Evaluated emerging networking technologies to identify potential improvements for current infrastructure.
Data Entry Clerk (Contract)
Electoral Commission (Ghana)
08.2020 - 09.2020
- Figure prints were captured.
- Data collection and entry for applicants.
- Printed voter identification cards for all applicants.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Front Office Core Network Engineer
Huawei Technologies (Ghana) S.A Limited (MTN MSO)
11.2019 - 02.2021
- Troubleshooted both local and international voice/data related issues for subscribers.
- Performed Maintenance works on all circuit switch or voice network elements (HLR, MSC, SBC, HSS, EIR).
- Network monitoring, troubleshooting and maintenance of core nodes, passive nodes at various switch centers.
- Monitored KPI trends; Perceived Call Success Rate (PCSR) and assisted customers with call and data issues.
- Location Update Operation, Roaming Troubleshooting.
- Trends of USSD, SDP, OCC and CCN were monitored and any abnormalities in trends were troubleshooted.
Registration Officer / Mobile Registration Workstation Operator (Contract)
National Identification Authority (Institutional Registration)
10.2019 - 12.2019
- Coordinated and supervised entire registration activity, processes, and procedures at registration center (Institution) before and after duration of registration exercise
- Interviewed applicants to determine their eligibility as Ghanaians to register for Ghana card
- Captured onto enrolment system, Applicant's personal information as recorded on National Identity Card Application Form and Captured applicant's biometric information.
Assistant to Network Security Officer (National Service Person)
Huawei Technologies (Ghana) S.A Limited
11.2018 - 08.2019
- Defined and maintained security policies of company.
- Organized weekly network security training schedule.
- Maintained firewalls, virtual private networks, and email security.
Front Office Core Network Engineer (National Service Person)
Huawei Technologies (Ghana) S.A Limited (MTN MSO)
09.2018 - 11.2018
- Monitored cell sites and escalated critical sites to appropriate field engineer.
- Tracked perceived call success rate and assisted customers with call and data issues.
- Used Winfol and AMOS to troubleshoot mobile network issues and resolve them for customers and other cooperating clients.
Education
Bachelor of Science - Telecommunications Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana07.2018
WASSCE - General Science
Accra Academy
Accra, Ghana05.2013
Skills
- Knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
- Good understanding of IT operational systems
- Knowledge in Network Fundamentals
- Knowledge in LAN Switching Technologies, WAN Technologies, and Routing Technologies
- Knowledge in Network Infrastructure Services, Infrastructure Security, and Infrastructure Management
- Knowledge in Networking Technology Architectures, GSM (2G, 3G, 4G)
- Basic programming knowledge in languages such as C, HTML, and MATLAB
- Capability to use Packet Tracer, M2000, U2000, and now U2020, ENEC, Kapptivate, Cnmaestro and Zabbix software in network monitoring and troubleshooting, as well as Citrix, Cacti to monitor data traffic trends, Huawei Smart Care, Win Box, Winfol, and AMOS
Certification
- Cisco Certified Network Associate (CCNA)
- CompTIA Security+ (SY0-601) Cert Prep (LinkedIn Learning), 2022
- Project Management Simplified (LinkedIn Learning), 2021
- Learning VPN (LinkedIn Learning), 2021
- Huawei Pre-Position Competence Certification (PPCC), 2018
- Huawei Cyber Security Certificate (CSC), 2018
Other Competencies
- Team Collaboration
- Customer Centric
- Attention to Details
- Quick Learner
- Problem-Solving
- Ability to work in a shift proven pattern.
References
To be provided upon request.
Hobbies and Interests
- Mentoring
- Socializing
- Music Listening
Timeline
Level II Network Engineer (Consultant)
Bluetown Ghana Limited
03.2021 - Current
NOC Shift Lead (Consultant)
Bluetown Ghana Limited
03.2021 - Current
Data Entry Clerk (Contract)
Electoral Commission (Ghana)
08.2020 - 09.2020
Front Office Core Network Engineer
Huawei Technologies (Ghana) S.A Limited (MTN MSO)
11.2019 - 02.2021
Registration Officer / Mobile Registration Workstation Operator (Contract)
National Identification Authority (Institutional Registration)
10.2019 - 12.2019
Assistant to Network Security Officer (National Service Person)
Huawei Technologies (Ghana) S.A Limited
11.2018 - 08.2019
Front Office Core Network Engineer (National Service Person)
Huawei Technologies (Ghana) S.A Limited (MTN MSO)
09.2018 - 11.2018
Bachelor of Science - Telecommunications Engineering
Kwame Nkrumah University of Science And Technology
WASSCE - General Science
Accra Academy
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