Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daisy Naa Ayorkor Tagoe

Daisy Naa Ayorkor Tagoe

Accra

Summary

Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Digital Marketing Assistant

Clak Impressions
Accra
07.2021 - Current
  • Created and presented pitch materials, proposals and presentations.
  • Boosted brand awareness by establishing strong web and social media presence.
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Managed digital projects end-to-end, from initial conceptualizing through final implementation and live monitoring.
  • Created wide range of digital assets such as rich media online ads and micro websites.
  • Created content strategies for digital media.
  • Developed paid client for use on diverse social media platforms, achieving average of 500 users per ad.
  • Created customized marketing materials to increase product awareness.
  • Helped clients develop website portals and social media pages to promote businesses.

Customer Service Representative

WorkSmart Ltd GH
Accra
06.2018 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Event Hostess

Gemstones Pretty Officials
Accra
03.2017 - 12.2020
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Selected and ordered décor and event materials.
  • Delivered pick-up and curbside orders to guests.
  • Seated patrons based on guest preferences and seating availability.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using REVPify.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted business loyalty by fostering positive customer relationships.

Education

Bachelor of Arts - Linguistics

University of Ghana
Accra, Ghana
06.2018

Skills

  • Customer Service
  • Social Media Technologies
  • Usability Research and Analysis
  • Strategic Planning
  • Content Creation
  • Google Sites
  • Keyword Research
  • Video Editing
  • Strategic Content Planning
  • Customer Satisfaction
  • Administering Social Media Accounts
  • Social Media Performance Measurement

Certification

Fundamentals of digital marketing, Google Digital Garage certificate

Languages

English
Advanced (C1)

Timeline

Digital Marketing Assistant

Clak Impressions
07.2021 - Current

Customer Service Representative

WorkSmart Ltd GH
06.2018 - 06.2021

Event Hostess

Gemstones Pretty Officials
03.2017 - 12.2020

Bachelor of Arts - Linguistics

University of Ghana

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Daisy Naa Ayorkor Tagoe