DAISY KWAKYE
SAKUMONO - TEMA
Summary
Dedicated Sales Executive with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Assistant - CEO and Data Researcher
The Sales Architect
04.2022 - 05.2023
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as liaison.
- Assisted in organizing meetings, events and conferences, including logistics and material preparation
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Provided general administrative support, including document preparation and file organization
- Managed approximately 25 calls, emails and faxes daily from customers
- Conducted data collection from numerous sources, including databases, questionnaires, and websites
- Developed and put into use study designs and research approach
- Coordinated events and functions with attention to detail ensuring successful execution.
- Assisted in preparation of presentations and reports, contributing to well-informed decision making.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Displayed absolute discretion at handling confidential information.
Customer Service Representative
MULTICHOICE GHANA LIMITED
12.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured first call resolution at every customer contact, thereby reducing return calls
- Handled customer requests by clarifying information, completing transactions and forwarding requests
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed more than 20 calls and emails daily from clients
- Identified opportunities to cross sell and up-sell accounts and introduce new features
- Maintained database by reconfirming and updating customer details at every interaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Success Executive
TEVENT England
05.2021 - 03.2022
- Offered first line assistance regarding various matters such as Webinar enquiries, complaints, basic technical support and other various troubleshooting needs
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Handled various customer queries through live chat, email to agreed quality standards
- Managed almost 50 calls and emails from clients daily
- Created fun, friendly working environment by presenting empathetic and helpful attitude to customers while always providing correct information
- Worked with back-office and internal tools to ensure customer queries are answered and / or resolved in timely and correct manner
- Offered great and convenient solutions, demonstrating customer centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction
- Contributed to unit, function and team goals
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Fostered culture of innovation that led to development of several successful new product offerings.
Floor Ambassador - National Service
AGRICULTURAL DEVELOPMENT BANK
09.2019 - 08.2020
- Provided account services to customers by receiving deposits
- Issued savings withdrawals
- Made customers feel welcomed in banking hall and ensured smooth running of their bank transactions
- Resolved complaints or account discrepancies
- Introduced customers to bank's new products and service.
- Attended to more than 15 customers daily through calls and emails
Intern
ELECTORAL COMMISSION OF GHANA
06.2017 - 08.2017
- Assisted with process of issuing National Voter's ID cards
- Updated voters' details
- Replaced old and missing voters' identification cards.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Attended to more than 80 customers daily
Education
Bachelor of Arts -
Institute of Commercial Management
Accra01.2018
High School Diploma -
Ghana Christian International High School
Accra01.2013
Skills
- Workable skills in Microsoft office: Word, Excel, Power-Point, and Internet usage
- Project Coordination
- Event Planning
- Calendar Management
- Personal Correspondence
- Client Relations
- Travel Coordination
- Call Screening
- Customer Service
Certification
- Sales Negotiation, LinkedIn (October, 2021)
- Soft Skills for Sales Professionals, LinkedIn (October, 2021)
- Social Media Marketing: Strategy and Optimization, LinkedIn (October, 2021)
- Google Ads Essential Training, LinkedIn (November, 2021)
- Digital Marketing Foundations, LinkedIn (November, 2021)
- Customer Service: Problem Solving and Troubleshooting, LinkedIn (November, 2021)
- Customer Service: Call Control Strategies, LinkedIn (November, 2021)
- Customer Service: Handling Abusive Customers, LinkedIn (November, 2021)
Accomplishments
- Awarded for good work done as a library prefect on June 2013 at Achievers' Day
- Successfully trained new employees on the job
- Integration Analysis and Research
- Competitor Analysis
- Built and established a Public Roadmap for TEVENT UK
Referees
Ruth Esinu Alornyeku
Operations Manager
NALFEM Consult Ltd
alrnyk@gmail.com
+233 208091104
Kofi Wiafe Ayisi-Addo
Marketing Manager
Overseas Commerce Ghana Limited
kofiaddo@ovrs-comr-gh.com
0244742632/0556752142
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
French
Elementary (A2)
Timeline
Personal Assistant - CEO and Data Researcher
The Sales Architect
04.2022 - 05.2023
Customer Service Representative
MULTICHOICE GHANA LIMITED
12.2021 - 09.2022
Customer Success Executive
TEVENT England
05.2021 - 03.2022
Floor Ambassador - National Service
AGRICULTURAL DEVELOPMENT BANK
09.2019 - 08.2020
Intern
ELECTORAL COMMISSION OF GHANA
06.2017 - 08.2017
Bachelor of Arts -
Institute of Commercial Management
High School Diploma -
Ghana Christian International High School
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