Daisy Armah
Accra
Summary
Proven Customer Service Representative at Hello Hello Unisex Hair Do, adept in problem-solving and active listening, enhanced customer loyalty through empathetic conflict resolution. Skillfully managed high-stress situations, boosting repeat business. Demonstrates critical thinking and customer relations, ensuring satisfactory outcomes in escalated scenarios.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hello Hello Unisex Hair Do
Spintex Manet, Accra
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma Information Technology Management - Information Management
UNIVERSITY OF PROFESSIONAL STUDIES ACCRA
Madina08.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative
Hello Hello Unisex Hair Do
02.2023 - Current
Diploma Information Technology Management - Information Management
UNIVERSITY OF PROFESSIONAL STUDIES ACCRA