Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Volunteer Work
Interests
References
Timeline
Generic

CYRUS KOBBIE ANSAH-ESHON

Takoradi

Summary

Accomplished IT Specialist and ICT Technician with extensive experience in technical troubleshooting and customer service across multiple organizations. Expertise in hardware and software configuration led to successful resolution of complex IT issues, significantly enhancing system performance and user satisfaction. Demonstrated ability to provide effective remote support and streamline application installations, contributing to operational efficiency.

Overview

26
26
years of professional experience

Work History

SENIOR IT TECHNICIAN

Star Academy
Takoradi
02.2023 - Current
  • Diagnosed program malfunctions, identifying root causes, and implementing corrective solutions.
  • Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.
  • Scheduled and executed system-wide software installations and upgrades.
  • Coordinated with users and management teams to establish system requirements for specific software solutions.
  • Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.
  • Documented and maintained detailed records of support requests, escalations, and actions taken.
  • Oriented staff to new equipment and systems, providing live demonstrations, and answering questions.
  • Installed, configured, and updated software applications according to company guidelines.
  • Trained new employees on company software and troubleshooting techniques.
  • Ensured antivirus software was up-to-date on all user devices to prevent malware attacks.

ICT TECHNICIAN

Fijai Senior High School
Sekondi
01.2016 - 08.2022
  • Participated in after-hours support rotation to address critical system issues as needed.
  • Trained new employees on company software and troubleshooting techniques.
  • Liaised with external vendors for warranty repairs or replacement of defective hardware.
  • Installed, configured, and updated software applications according to company guidelines.
  • Facilitated smooth transition for users upgrading to newer software versions or systems.
  • Simplified complex technical information into easy-to-understand instructions for users.
  • Assisted in the deployment of new hardware, including desktops, laptops, and peripherals.
  • Ensured antivirus software was up-to-date on all user devices to prevent malware attacks.
  • Resolved technical issues for users through phone support and remote access tools.

CHIEF IT TECHNICIAN

ATCWAR (NGO)
Takoradi
11.2009 - 12.2015
  • Performed routine maintenance checks on user workstations to optimize performance.
  • Simplified complex technical information into easy-to-understand instructions for users.
  • Liaised with external vendors for warranty repairs or replacement of defective hardware.
  • Facilitated smooth transition for users upgrading to newer software versions or systems.
  • Managed inventory of IT assets including software licenses, hardware, and accessories.
  • Collaborated with IT team to document common problems and their solutions in a knowledge base.
  • Ensured antivirus software was up-to-date on all user devices to prevent malware attacks.
  • Installed, configured, and updated software applications according to company guidelines.
  • Resolved technical issues for users through phone support and remote access tools.
  • Guided users through password resets and account unlocks using established security protocols.
  • Trained new employees on company software and troubleshooting techniques.

IT SPECIALIST

Metro Star Wood Processing Ltd.
Takoradi
12.2004 - 09.2009
  • Managed installation of software and hardware, system fixes, updates, and enhancements.
  • Delivered after-hours support to tackle basic, moderate and advanced technical problems.
  • Performed security, patching and anti-virus updates to improve overall protection of systems and networks.
  • Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.
  • Oriented staff to new equipment and systems, providing live demonstrations, and answering questions.
  • Coordinated with users and management teams to establish system requirements for specific software solutions.
  • Scheduled and executed system-wide software installations and upgrades.
  • Resolved complex IT issues with PCs, laptops, monitors, keyboards, mice, phones and printers.
  • Installed, configured, and updated software applications according to company guidelines.

IT TECHNICAL SUPPORT SPECIALIST

Frankies Computer Systems
Accra
03.1999 - 11.2004
  • Aided in configuring mobile devices for secure access to corporate email and networks.
  • Resolved technical issues for users through phone support and remote access tools.
  • Ensured antivirus software was up-to-date on all user devices to prevent malware attacks.
  • Conducted regular system backups to prevent data loss and ensure business continuity.
  • Leveraged remote diagnostic tools to efficiently identify and solve user problems.
  • Assisted in the deployment of new hardware, including desktops, laptops, and peripherals.
  • Conducted tests and inspections of products, services, or processes to evaluate quality or performance.
  • Documented and maintained detailed records of support requests, escalations, and actions taken.
  • Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.
  • Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues.
  • Patched software programs to close security loopholes and update systems with latest functionality.

Education

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

Ghana Communication Technology University
Takoradi, Ghana
03.2024

HIGHER NATIONAL DIPLOMA (HND) - MARKETING

Takoradi Polytechnic
Takoradi, Ghana
07.2012

DIPLOMA - MICRO-COMPUTER TECHNOLOGY (PC HARDWARE)

Global Computer Training Institute
Accra, Ghana
12.1999

DIPLOMA - MANAGEMENT INFORMATION SYSTEMS

Wang Computer Training Institute
Takoradi, Ghana
12.1998

High School Diploma -

Ghana Secondary Technical School
Takoradi, Ghana
12.1994

Skills

  • Computer system diagnostics software
  • Hardware evaluations
  • Hardware and software configuration
  • System performance assessments
  • Technical troubleshooting
  • Remote technical support
  • Data recovery
  • Application installations
  • Customer service
  • Hardware repair

Hobbies

  • Repairing computers
  • Driving
  • Reading

Languages

English
First Language
French
Beginner
A1

Volunteer Work

Volunteer, Last Mile Marshal, FIFA World Cup Qatar 2022, Oct'2022 - Dec' 2022

Interests

  • Travelling
  • Jogging
  • Teaching

References

References available upon request.

Timeline

SENIOR IT TECHNICIAN

Star Academy
02.2023 - Current

ICT TECHNICIAN

Fijai Senior High School
01.2016 - 08.2022

CHIEF IT TECHNICIAN

ATCWAR (NGO)
11.2009 - 12.2015

IT SPECIALIST

Metro Star Wood Processing Ltd.
12.2004 - 09.2009

IT TECHNICAL SUPPORT SPECIALIST

Frankies Computer Systems
03.1999 - 11.2004

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

Ghana Communication Technology University

HIGHER NATIONAL DIPLOMA (HND) - MARKETING

Takoradi Polytechnic

DIPLOMA - MICRO-COMPUTER TECHNOLOGY (PC HARDWARE)

Global Computer Training Institute

DIPLOMA - MANAGEMENT INFORMATION SYSTEMS

Wang Computer Training Institute

High School Diploma -

Ghana Secondary Technical School

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