CYRILLE NGONGANG
Montreal
Summary
Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
7
7
years of professional experience
Work History
UNDERWRITING ANALYST II / BUSINESS ANALYST
Manulife
10.2022 - Current
- Company Overview: in contract with Compunnel Software Group inc.
- Analyzed over 100+ Excel-based group insurance files to validate plan rates, claims patterns, and premium adjustments, ensuring accurate and timely renewals
- Acted as a bridge between underwriting, sales, and client support teams to clarify benefit structures and explain rating logic
- Developed internal tools to streamline manual validation processes, saving hours per week in administrative tasks
- Identified key pain points in claim adjudication and reporting workflows; recommended process improvements for faster client response times
- Supported the transition to more automated, AI-supported systems by providing feedback on business requirements and manual inefficiencies
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
UNDERWRITER / BUSINESS ANALYST
Global Payments
09.2020 - 09.2022
- Collaborated with tech teams in an Agile environment to support the development of AI tools for automating steps in the client application process
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Helped gather business requirements, tested system features, and provided feedback on functionality
- Identified process gaps and contributed to automation improvements for faster underwriting decisions
- Maintained underwriting documentation and supported cross-functional coordination during system rollout
- Reviewed merchant applications, assessed credit risk, and ensured compliance with underwriting policies
PROFESSIONAL LENDING ADVISOR
TD Bank
02.2019 - 08.2020
- Analyzed Client data to assess loan eligibility and made data-driven recommendations.
- Coordinated closely with other departments such as marketing, sales, and operations to achieve organizational objectives in a cohesive manner.
- Reviewed and processed loan applications, ensuring accuracy and regulatory compliance.
- Reviewed customers credit bureau to provided advice
- Provided loan insurance advice
Education
CBAP CERTIFICATION CANDIDATE -
Business Analysis School
Online10.2025
BUSINESS ANALYSIS AI ACCELERATOR COURSE -
Business Analysis school
08.2025
CERTIFICATE IN GROUP BENEFITS DESIGN AND AMINISTRATION -
International Foundation of Benefits plans (IFEBP)
02.2024
CERIFICATE IN FUNDAMENTALS IN GROUP BENEFITS -
International Foundation of Employee Benefit Plans
02.2024
BACHELOR IN MANAGEMENT -
Athabasca University
08.2023
CAREER ESSENTIALS IN IN BUSINESS ANALYSIS -
Microsoft & Linkedin
03.2023
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
Seneca College
05.2018
DIPLOMA IN BUSINESS-OPERATIONS -
Centennial college
08.2016
Skills
- Team collaboration
- Agile methodology
- Requirements gathering
- Data analysis & Reporting
- Excel
- SQL
- PowerBI
- User acceptance testing
- Gap analysis & Business Process improvement
- System Implementation and User acceptance testing
- Documentation
- Automation and Digital transformation
- BPMN
- Software testing
- Tableau
- JIRA
- BRD
- SDLC
- Cross-Cultural Communication
- Banking
- Group Benefits Insurance
- Problem-solving
- Active listening
- Analytical thinking
- Time management
- Stakeholder management
- Microsoft Office Suite
- Change management
- Project presentation
- Needs assessments
- Negotiation
- Robotic process Automation
- Microsoft office
- Data analysis
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
UNDERWRITING ANALYST II / BUSINESS ANALYST
Manulife
10.2022 - Current
UNDERWRITER / BUSINESS ANALYST
Global Payments
09.2020 - 09.2022
PROFESSIONAL LENDING ADVISOR
TD Bank
02.2019 - 08.2020
BUSINESS ANALYSIS AI ACCELERATOR COURSE -
Business Analysis school
CERTIFICATE IN GROUP BENEFITS DESIGN AND AMINISTRATION -
International Foundation of Benefits plans (IFEBP)
CERIFICATE IN FUNDAMENTALS IN GROUP BENEFITS -
International Foundation of Employee Benefit Plans
CAREER ESSENTIALS IN IN BUSINESS ANALYSIS -
Microsoft & Linkedin
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
Seneca College
DIPLOMA IN BUSINESS-OPERATIONS -
Centennial college
CBAP CERTIFICATION CANDIDATE -
Business Analysis School
BACHELOR IN MANAGEMENT -
Athabasca University
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