Cyril Edem Kudzie
TECHNICIAN
Accra,AA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
IT Technician
Engineers &planners Co Ltd
04.2018 - Current
- Helps to streamline repair processes and update procedures for support action consistency.
- Assist in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
- Manage inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Responds to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrects connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configure and tested new software and hardware.
- Monitor systems in operation and quickly troubleshot errors.
- Configure hardware, devices, and software to set up workstations for employees.
- Provide remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Improve network efficiency by optimizing configurations and implementing necessary updates.
- Monitor server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Provides professional services and support in a dynamic work environment.
- Responds to user inquiries and provided technical assistance over phone and in person.
Site Supervisor
P&M Construction Ltd
06.2016 - 03.2018
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Sourced suppliers and purchased necessary materials for work.
- Collaborated with architects and engineers to ensure design specifications were met throughout the construction process.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Maintained records and logs of work performed and materials and equipment used.
- Achieved timely completion of projects by coordinating with contractors and ensuring adherence to schedules.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Gained extensive knowledge in data entry, analysis and reporting.
Sales Supervisor
Millicom Ghana Limited
02.2014 - 05.2016
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
Education
Information Technology
GIMPA
Accra, Ghana12.2023
Bachelor of Arts - Business Administration
Central University College
Accra 05.2001 -
Skills
Application support
undefinedCertification
CCNA Routing and Switching Training - [2024]
Timeline
CCNA Routing and Switching Training - [2024]
04-2024
Microsoft Excel Training - 2024
04-2024
IT Technician
Engineers &planners Co Ltd
04.2018 - Current
Site Supervisor
P&M Construction Ltd
06.2016 - 03.2018
Sales Supervisor
Millicom Ghana Limited
02.2014 - 05.2016
Bachelor of Arts - Business Administration
Central University College
05.2001 -
Information Technology
GIMPA
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