Cyril Sarfo
Accra
Summary
To build a career in a/this growing organization where I can get the opportunity to prove my abilities by accepting challenges, fulfilling the organization goals and climb the career ladder through continuous learning and commitment.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Guest Experience Expert
Accra Marriott Hotel
10.2023 - Current
- Enhance guest satisfaction by efficiently managing check-in and check-out processes.
- Streamline front desk operations for improved efficiency and faster service delivery.
- Increase customer loyalty with exceptional communication skills and personalized service.
- Promoting memorable experiences during their stays.(Going the extra mile during birthdays,anniversaries,weddings,etc)
- Resolve guest issues promptly, resulting in positive feedback and return visits.
Food and Beverage Expert
Accra Marriott Hotel
10.2022 - 10.2023
- Greet and welcome guests in a friendly and professional manner.
- Take orders accurately from customers, enter them into the point-of-sale system and relay to kitchen staff.
- Stock glasses, silverware, linens, dishes prior to opening restaurant for smooth service.
- Suggest food and beverage upsells to guests to maximize profits.
- Complete day-to-day duties accurately and efficiently.
Restaurant Waiter
East End Bistro
07.2021 - 08.2022
- Enhance customer satisfaction by providing attentive service and anticipating guest needs.
- Maintain cean and organized dining areas for optimal guest experience.
- Provide recommendations on menu items and upsold food and drinks to increase sales.
- Processe cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Head Waiter
Café Barbera
08.2020 - 06.2021
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolve customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Enhance customer dining experience by providing exceptional service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintain communication between front-of-house and back-of-house teams to result in smoother operations during peak hours.
Cashier
NnN Supermarket
05.2019 - 08.2020
- Help customers find specific products, answer questions and offer product advice.
- Accept cash and credit card payments, issued receipts and provide change to customers.
- Complete day-to-day duties accurately and efficiently.
- Restock and organize merchandise in front lanes.
Education
High School Certificate - General Studies
Nifa Senior High School
Eastern Region08.2018
Junior High School Certificate - General Knowledge
Olivet Preparatory School
Accra06.2015
Skills
- Customer Service
- Cash Handling
- Opera/POS Systems
- Oral and Written Communications
- Brand Representation
- Exceptional Communication
- Upselling Strategies
- Adaptability
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
References
- Accra Marriott Hotel
Miss Irene Bensah (Front office Director)
Tel: +233 50 167 3139
- Accra Marriott Hotel
Mr Deepak Singh Kanyal (Food&Beverage Director)
Tel: +233 50 167 3220
- East End Bistro
Miss Crystal (Supervisor)
Tel: +233 54 077 9816
- C afé Barbera
Miss Linda Oforiwaa (Supervisor)
Tel: +233 54 036 2814
- After The Sunset
Mr Kwame (Manager)
Tel: +233 24 248 4143
Certification
- [West African Rescue Association] Training - Advanced first Aid, CPR & AED, 7th-9th August, 2023.
- [Advanced Food Safety Ltd] Training - All Safe Level 2 HACCP course, 14th September, 2023.
- [Caregiver Support Services] Training - Preventing The Spread Of Infection.(online course) 18th January, 2024.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Opera
Micros
POS
Interests
Reading
Arts
Movies
Quote
Everything should be as simple as it is, but not simpler.
Albert Einstein
Timeline
Guest Experience Expert
Accra Marriott Hotel
10.2023 - Current
Food and Beverage Expert
Accra Marriott Hotel
10.2022 - 10.2023
Restaurant Waiter
East End Bistro
07.2021 - 08.2022
Head Waiter
Café Barbera
08.2020 - 06.2021
Cashier
NnN Supermarket
05.2019 - 08.2020
High School Certificate - General Studies
Nifa Senior High School
Junior High School Certificate - General Knowledge
Olivet Preparatory School
- [West African Rescue Association] Training - Advanced first Aid, CPR & AED, 7th-9th August, 2023.
- [Advanced Food Safety Ltd] Training - All Safe Level 2 HACCP course, 14th September, 2023.
- [Caregiver Support Services] Training - Preventing The Spread Of Infection.(online course) 18th January, 2024.
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