Cynthia Emefa Duglu
Tema,Ghana
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
Work History
Cargo supervisor
Meridian Ports Service
Tema, Tema
07.2018 - 04.2022
- Enhanced cargo safety by implementing efficient loading techniques.
- Ensured timely deliveries for customer satisfaction.
- Improved warehouse organization with effective space management strategies.
- Coordinated cargo handling to reduce loading times.
- Provided thorough supervision, promoting adherence to safety protocols.
- Improved warehouse organization with effective space management strategies.
- Maintained accurate records for smooth operations.
- Compiled transport data and created reports for management review and decision-making.
Finance assistant
Meridian Ports Service
Tema, Ghana
05.2013 - 07.2018
- Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
- Improved financial reporting standards for increased accuracy in business decision-making.
- Calculated client invoices with an efficient use of accounting software.
- Completed monthly bank reconciliations to ensure financial accuracy.
- Prepared weekly sales reports, providing a clear view of business performance.
- Managed petty cash transactions for controlled spending on office supplies.
Gateline assistant
Meridian Ports Service
Tema, Ghana
03.2007 - 04.2013
- Assisted passengers by providing guidance and information about train services.
- Provided excellent customer service for improved passenger experience.
- Managed ticketing machines, ensuring smooth operation during peak hours.
- Improved accessibility for disabled passengers by assisting them with boarding and alighting trains.
- Assisted in crowd control during busy periods to ensure orderly movement of passengers.
Customer service executive
Ghana Commercial Bank
Accra, Ghana
02.2006 - 01.2007
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Handled high volume calls whilst maintaining professionalism and composure.
- Ensured minimal wait times by prioritizing tasks effectively during peak hours.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
Ticketing executive
Afro wings Travel And Tour
Accra, Ghana
09.2005 - 09.2006
- Enhanced customer satisfaction by promptly resolving ticketing issues.
- Streamlined ticketing process for improved efficiency.
- Ensured timely ticket issuance with keen attention to detail.
- Established cordial relationships with clients to enhance their travel experience.
- Maintained updated knowledge of airline rules and regulations for consistent service delivery.
- Collaborated efficiently with team members for optimal performance.
- Maintained product knowledge to provide accurate information on local tour services.
Education
Bachelor of Arts - Business Administration
Accra Technical University
Accra, Greater Accra RegionO Level - Home Economics
Mfantsiman Girls Secondary School
Central RegionSkills
- Strong problem solver
- Leadership
- Critical thinking
- Safety compliance
- Transportation regulation understanding
- Customer service
- Stress tolerance
- Multi tasking
Timeline
Cargo supervisor
Meridian Ports Service
07.2018 - 04.2022
Finance assistant
Meridian Ports Service
05.2013 - 07.2018
Gateline assistant
Meridian Ports Service
03.2007 - 04.2013
Customer service executive
Ghana Commercial Bank
02.2006 - 01.2007
Ticketing executive
Afro wings Travel And Tour
09.2005 - 09.2006
Bachelor of Arts - Business Administration
Accra Technical University
O Level - Home Economics
Mfantsiman Girls Secondary School
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