Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
CYNTHIA TIBO
ADMINISTRATIVE OFFICER
ACCRA,ACCRA
Summary
Overview
17
years of professional experience
2
Languages
Work History
The Bank HospitalAccra
Admissions Clerk
07.2021 - Current
Job overview
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with facility policies.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system using medinous software
- Collected information, forms and signatures from patients or family members to create efficient admissions experience. scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Scholars MontessoriAccra, Ghana
Administrative Assistant
03.2021 - 06.2021
Job overview
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increase in enrollment by creating professional relationship with students and parents
- Accurate recording of students data into the school's software system
- Managed approximately 30 incoming calls and emails from students parents and other potential students parents
Judicial Service Of GhanaKumasi, Ghana
Court Clerk
09.2019 - 08.2020
Job overview
- Swearing in witnesses
- Issuing of warrant.
- Calling cases
- Provided assistance to attorneys and court personnel in courtroom
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Selection of case dockets
- Preparing of of cause list
- Heading and indexing of record books
- Making of entries into things book
- Mark and register exhibits tendered in court
Eden Family HospitalAccra
Admissions Officer
10.2013 - 02.2019
Job overview
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
FreeMart PharmacyAccra
Dispensary Assistant
08.2007 - 12.2009
Job overview
- Ensured safe and welcoming environment for customers,
- Restocked supplies and arranged displays.
- Managed high volume of cash with 100% accuracy rate.
- Assisted customers in selecting over-the-counter medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Answered questions regarding medication instructions and usage.
- Input patient information into computer system for prescription orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Verified patient information to correctly dispense medications.
- Re-stocked shelves with prescribed medications and health care products.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Enhanced customer satisfaction by providing personalized recommendations based on their needs and preferences.
Education
Bluecrest University College Accra
BBA from Human Resources Management
03.2015
University Overview
Labone Senior High SchoolAccra
High School Diploma
09.2004
University Overview
Skills
- Microsoft Office
- Ethical Conduct
- Reliability
- Customer Service
- Confidentiality
- Professionalism
- Administrative Support
- Self-motivation
- Positive Attitude
Languages
English
Advanced (C1)
Twi
Advanced (C1)
Ga
Intermediate (B1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MICROSOFT OFFICE SUITES
Interests
Reading and Travelling
Timeline
Admissions Clerk
The Bank Hospital
07.2021 - Current
Administrative Assistant
Scholars Montessori
03.2021 - 06.2021
Court Clerk
Judicial Service Of Ghana
09.2019 - 08.2020
Admissions Officer
Eden Family Hospital
10.2013 - 02.2019
Dispensary Assistant
FreeMart Pharmacy
08.2007 - 12.2009
Bluecrest University College
BBA from Human Resources Management
Labone Senior High School
High School Diploma