CYNTHIA LEDO

Key Responsibilities.

• Ensure trustees, fund managers, custodians, and pension schemes comply with the National Pensions Act, 2008 (Act 766), and related regulations.
• Conduct routine and special inspections of pension service providers and institutions to ensure adherence to regulatory standards.
• Issue compliance notices and recommendations to defaulting entities to facilitate corrective actions.
• Prepare detailed inspection and compliance reports for management review to inform decision-making.
• Maintain accurate compliance records and databases.
• Manage inspection schedules, appointments, and official communications.
• Support enforcement actions, such as sanctions or penalties, where necessary.
• Provide guidance to pension service providers on regulatory requirements.
• Participate in meetings, workshops, and compliance education programs.
• Support procurement requests, logistics, and inventory management for the office.
• Assist with office administration, including filing, record keeping, and petty cash management.

Key Responsibilities

• Coordinated schedules and calendars for department staff, ensuring timely availability for meetings and deadlines.
• Received and processed communication channels, including email, phone, and physical mail.
• Supported human resources with payroll processing and maintained personnel databases to ensure accurate employee records.
• Assisted with budgeting and prepared monthly expense reports.
• Organized and coordinated events, like company retreats, and end-of-year parties.
• Ensured that project and work permit renewals were done on schedule.
• Planned, supported, and implemented logistics for executive-level internal events.
• Managed daily office operations and maintained the office supplies inventory, ensuring efficient workplace functionality.
• Provided administrative support to department staff, including typing letters, preparing mailings, photocopying, faxing, and scanning documents.
• Coordinated travel arrangements, including flights, hotels, and ground transportation.
• Streamlined filing systems for confidential documents and correspondence, enhancing accessibility and compliance.
• Developed a new filing system to improve accuracy and ease of document retrieval.

Key Achievements

• Successfully managed the logistics for the company's KIPP beach clean-up event and five end-of-year parties, ensuring all details were handled efficiently and effectively.
• Created a new system for managing office supplies, reducing waste, and costs.
• Provided administrative support to a team of 11 executives, managing schedules, travel arrangements, and correspondence.

Key Responsibilities

• Provided administrative assistance to the staff.
• Coordinated schedules for trial dates and hearings, ensuring timely preparedness for legal proceedings.
• Drafted legal correspondence, and created presentations to support case preparation and client communication.
• Maintained confidentiality of sensitive information related to clients, or personnel matters.
• Maintained legal management systems.
• Scheduled conference rooms.
• Scanned documents into digital format for easy storage and retrieval.

Key Achievements

• Supported team objectives by completing related tasks, enhancing collaboration and workflow efficiency.
• I gained valuable experience in the department and learned advanced skills, which helped me in my role as an administrative officer.

Key Responsibilities.

• Handled customer requests and complaints, providing timely feedback to enhance customer satisfaction.
• Set up and maintained customers' accounts.
• I spooled corporate customer statements daily and weekly.
• Carried out customer check confirmations.
• Managed database systems for customer contact information, ensuring accuracy and accessibility for team use.
• Provided administrative support by organizing files, scheduling meetings, and managing communication, enabling team members to concentrate on core responsibilities.
• Provided administrative support, such as filing documents, or creating presentations related to upcoming initiatives.

Key Achievements.

• Assisted with organizing monthly team mixers, which contributed to a positive work environment.
• Drafted and formatted memos for team distribution.