Vivien Reece Afreh-Mensah

DUTIES AND RESPONSIBILITIES

• To ensure consistency and effectiveness of internal control system at SG Ghana with particular reference to Managerial Supervision i.e. First level control
• To contribute to reinforce Managerial Supervision concept in SG Ghana
• To organize trainings, workshops on Managerial Supervision for both branches and head office in subsidiary
• To follow-up recommendations by Second Level Controller's mission reports and ensure its fully and satisfactorily resolved
• To analyze quarterly results of controls declared by branches and departments with particular reference to most recurring anomalies
• To assist Head, Permanent Control to prepare and submit quarterly reports on functioning of Managerial Supervision to Managing Director and SG Paris through Operational Risk Committee by 15th of month following every quarter
• To follow up on anomalies extracted from GPS tool and Second Level Controller's Mission reports and ensure that action plans for anomalies are properly resolved with visible deliverables
• To ensure proper and correct functioning of Permanent Supervision in SG Ghana
• To review and update periodically, list of Procedures in conjunction with General Managers/Head of Departments as per standard procedures for updating controls for Sensitive Procedures

RELATIONSHIP:

• Internal – All entities included in perimeter of Managerial Supervision (First level of control (i.e. Divisions, Departments, Services, Units)
• External – General Inspection SG, IBFS Internal Audit, IBFS Operational Risks, External Auditors, BOG, etc.

DUTIES AND RESPONSIBILITIES

• Responsible for total client relationship management through sales and services
• Increased sales by means of prospection, cross-selling, and commercial rebound
• Proactively recommended products and services needed by customers to increase customer satisfaction and improved transaction profitability
• Provided excellent customer service to all clients
• Implemented strategies to increase loyalty of existing customers and reduced dormant customers
• Implemented customer- oriented organization to increase customer base
• Directly handled all commercial leads generated by tellers
• Ensured meetings and appointments with customers were well planned and driven commercially
• Assisted Branch Manager in gathering market information to assist in its sales activities
• Ensured proper documentation of all banks products are done in accordance with bank’s existing policies and procedures governing such products
• Performed Permanent Supervision as assigned in accordance with bank’s directions and instructions
• Processed retail relief credit
• Demonstrated a high level of initiative and creativity while tackling difficult tasks

DUTIES AND RESPONSIBILITIES

• Accurately received cash and cheque lodgments
• Paid out cash accurately
• Delivered excellent customer service
• Promoted banks’ products to customers
• Liaised with chief cashier to ensure adequate supply and evacuation of cash on daily basis
• Balanced till end of day
• Processed and paid out foreign remittances
• Care and maintenance of Automated Teller Machine (ATM)
• Processed customer transactions promptly, minimizing wait times

DUTIES AND RESPONSIBILITIES

• Provided Superior customer service and ensured that needs of valued customers were satisfied and exceeded
• Handled segmented customer needs on time
• Adhered to all operational risk requirements
• Cross sold products to walk-in customers
• Maintained services and ensured customers satisfaction
• Provided daily feedback on service levels to Superiors

ROLES

• Worked well with school's staff and provided support and guidance for pupils
• Participated in team projects and school competitions, demonstrating abilities to work collaboratively and effectively
• Applied effective learning techniques to achieve lesson's objectives

DUTIES AND RESPONSIBILITIES

• Received dues, donations and made payments on behalf of group
• Maintained accurate records of society's finances and generated financial report quarterly

• Students (GNAAS), Ho Poly Chapter

DUTIES AND RESPONSIBILITIES

• Received dues, donations and made payments on behalf of chapter
• Maintained accurate records of chapter's finances and generated financial report quarterly

• Kept impress for the department and retired impress every two weeks
• Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies
• Managed payroll operations for team members