COULIBALY Moussata Augustine
Tema,Greater Accra Region
Summary
Bilingual Commercial and Supply Chain Executive with 10 years of experience in logistics and freight forwarding. Expertise in optimizing operations and enhancing supply chains to drive commercial growth. Proven track record in managing the activated carbon value chain, including warehousing, logistics, and client development. Strong communicator skilled in negotiating high-value deals and leading cross-border and cross-functional teams to achieve strategic objectives.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Logistics/Office Manager
CHEMQUEST GHANA
Accra, Ghana
06.2022 - 02.2024
- Streamlined logistics for Activated Carbon, ensuring timely deliveries and efficient transport processes.
- Coordinated shipments from origin through customs clearance to client sites.
- Maintained oversight of quality, stock levels, delivery timelines, and transport costs. This resulted to 15% of service quality
- Executed comprehensive inventory management to uphold accurate stock levels.
- Optimised full order cycle by directing logistics operations systematically.
- Analysed transportation costs and implemented cost-saving measures for logistics processes.
- Resolved shipping delays and discrepancies to enhance customer satisfaction.
- Communicated with carriers and suppliers to schedule timely deliveries and optimise routes.
Process Improvement / Lean Manager
Bollore Transport and Logistics Ghana Limited
Tema, Ghana
07.2020 - 11.2021
- Implemented Lean strategies, driving continuous operational improvement across functions.
- Collaborated with department heads to establish key performance indicators for measurement.
- Developed dashboards that displayed key performance metrics aligned with best practices.
- Conducted detailed business process analyses to guide targeted improvement initiatives, resulted 10% increment of clients satisfaction.
- Fostered stakeholder engagement to ensure compliance with Lean methodologies.
- Executed root cause analyses to resolve operational issues effectively.
- Identified and leveraged business improvement opportunities proactively.
- Performed risk assessments to enhance safety in Sea freight and Airfreight operations.
Client Operations Manager / Local Import Mining
Bollore Transport and Logistics Ghana Limited
Tema, Ghana
04.2017 - 06.2020
- Directed operational relationships with clients and suppliers to foster effective partnerships.
- Planned daily tasks while evaluating performance indicators for efficiency.
- Led brief daily meetings to ensure alignment on priorities.
- Oversaw monitoring of growth, profitability, and service quality metrics.
- Supported team in verifying invoices and authorising cash vouchers.
- Coordinated analysis of file disbursement with team members for task distribution.
- Balanced goals with available resources to achieve targeted outcomes.
- Created and tracked reporting on activities in collaboration with team members.
Client Operations Manager / Cross-border (Mining and General Cargo)
Bollore Transport and Logistics Ghana Limited
Tema, Ghana
06.2014 - 03.2017
- Cultivated operational relationships with clients and suppliers to foster effective partnerships.
- Facilitated daily five-minute meetings to review performance indicators and objectives.
- Oversaw monitoring of growth metrics, profitability, and service quality.
- Supported team members in invoice validation and voucher signing processes.
- Collaborated with team members to analyse file disbursement and allocate tasks.
- Balanced achievement goals with resource mobilisation strategies.
- Created activity reports alongside team members to track progress.
- Conducted file validations to ensure adherence to standards.
Customer Service Officer for the Transit Department and Project Coordinator / Export (Sea freight – Road freight)
Bollore Transport and Logistics Ghana Limited
Tema, Ghana
10.2012 - 05.2014
- Processed customer shipping instructions for operational readiness.
- Ensured mutual approval of transit orders before commencing operations.
- Monitored shipments through to vessel arrival for effective tracking.
- Kept clients informed about vessel status and customs clearance stages post-arrival.
- Oversaw daily and weekly tracking reports distributed to internal teams and clients.
- Coordinated day-to-day communications with clients, suppliers, and stakeholders for smooth operations.
- Managed shipment files from initiation to closure, ensuring proper archiving afterwards.
Customer service officer
SGBB at the Kwame N’Krumah Reference Branch
Ouagadougou, Burkina Faso
01.2011 - 12.2011
- Provided assistance for local operations including account openings and cheque book withdrawals.
- Conducted customer receptions and orientations to enhance overall experience.
- Resolved customer queries, escalating intricate issues following established protocols.
- Guided customers through product offerings to maximise satisfaction.
- Maintained detailed records of interactions to facilitate seamless support.
- Leveraged customer feedback for continual service enhancement.
- Cultivated strong relationships with customers to ensure loyalty.
- Prioritised tasks by urgency, completing all duties within assigned shifts.
Account executive - payables and receivables
SONABEL of Ouagadougou
Ouagadougou, Burkina Faso
01.2009 - 01.2010
- Managed payables and receivables processes to ensure transaction accuracy and timeliness.
- Executed end-of-month duties, including vendor statement reconciliation and credit card expense reporting.
- Coordinated with internal teams to resolve account discrepancies and enhance workflow efficiency.
- Prepared detailed reports on account performance for stakeholder discussions.
- Processed bank deposits to maintain optimal liquidity for operations.
- Managed petty cash fund; processed reimbursement requests from employees.
- Strengthened vendor relationships through timely payment follow-ups.
- Optimised collection strategies, significantly reducing occurrences of past-due accounts.
Education
Bachelor of Business Administration - Marketing and Business Management
Université Joseph KI-ZERBO – IBAM (Institut Burkinabè des Arts et Métiers)
Burkina Faso, 01.2009 - 10.2010
Diploma of Higher Education - Business Management
Centre d’Etude et de Formation en Informatique et Gestion (CEFIG)
Burkina Faso 01.2008 - 10.2009
Baccalauréat - Business
Centre d’Etude et Ecole Professionnelle des Techniques Commerciales (EPTC)
Burkina Faso 09.2006 - 07.2007
Brevet d’Etude Professionnelles - Business
Centre d’Etude et Ecole Professionnelle des Techniques Commerciales (EPTC)
Ouagadougou / Burkina Faso 09.2006 - 07.2007
Skills
- Logistics coordination for activated carbon
- Supervised handing of activated carbon from offloading and bagging in specialised bags to loading and delivery
- Warehousing efficiency
- Stock management systems
- Organizational communication skills
- Sales team leadership
- Negotiation and sales expertise
- Client relationship management
- Transit and export operations
- Ethical professionalism standards
- Personal time management
- Team building motivation
- Strengthening team autonomy
- External performance tracking
- Solution oriented
- Creative and sense of initiative
Certification
- Training Certificate in Effective Communication Skill - L’AÎNÉ SERVICES GHANA LTD - August 2015
- English Proficiency Certificate - Centre of Languages and Professional Studies (CELPS), Accra - Ghana - July 2016
- Transportation of Dangerous Goods - B’UNIVERSITY – PARIS CAMPUS / Online 3 rue Salomon de Rothschild – F- 92150 Suresne - April 2017
- Operational Excellence, Lean Management - B’UNIVERSITY – PARIS CAMPUS / Online: 3 rue Salomon de Rothschild – F- 92150 Suresne - August 2021
- IT Security path: Phishing & Emails - B’UNIVERSITY – PARIS CAMPUS / Online 3 rue Salomon de Rothschild – F- 92150 Suresne - June 2021
- Global Anti-bribery Certification - B’UNIVERSITY – PARIS CAMPUS / Online 3 rue Salomon de Rothschild – F- 92150 Suresne - December 2018
- Professional Digital Marketing Program – Google Certification - Business Trust, Business Arena – Sunny FM - March 2022
LANGUAGES PROFICIENCY
English
Fluent
French
Native
Hobbies and Interests
Activist of Environmental protection and member of a local community development through an NGO called AGED BURKINA, sport, reading, travelling.
References
- Samson Kwame, AZALU, Credit Control Manager, +233 24 275 0695, Bollore Africa Logistic Ltd Tema – Ghana, Tema, Ghana
- Moses, TEMANU, HR Director, +233 20 211 3099, Africa Logistic Ltd Tema – Ghana, Tema, Ghana
- Blaise, KONE, Research Professor, +226 70 24 53 46, Institut Burkinabè des Arts et Métier / University of Ouagadougou, Ouagadougou, Burkina Faso
Disclaimer
Thursday December 4th, 2024 Augustine Moussata COULIBALY
Timeline
Logistics/Office Manager
CHEMQUEST GHANA
06.2022 - 02.2024
Process Improvement / Lean Manager
Bollore Transport and Logistics Ghana Limited
07.2020 - 11.2021
Client Operations Manager / Local Import Mining
Bollore Transport and Logistics Ghana Limited
04.2017 - 06.2020
Client Operations Manager / Cross-border (Mining and General Cargo)
Bollore Transport and Logistics Ghana Limited
06.2014 - 03.2017
Customer Service Officer for the Transit Department and Project Coordinator / Export (Sea freight – Road freight)
Bollore Transport and Logistics Ghana Limited
10.2012 - 05.2014
Customer service officer
SGBB at the Kwame N’Krumah Reference Branch
01.2011 - 12.2011
Bachelor of Business Administration - Marketing and Business Management
Université Joseph KI-ZERBO – IBAM (Institut Burkinabè des Arts et Métiers)
01.2009 - 10.2010
Account executive - payables and receivables
SONABEL of Ouagadougou
01.2009 - 01.2010
Diploma of Higher Education - Business Management
Centre d’Etude et de Formation en Informatique et Gestion (CEFIG)
01.2008 - 10.2009
Baccalauréat - Business
Centre d’Etude et Ecole Professionnelle des Techniques Commerciales (EPTC)
09.2006 - 07.2007
Brevet d’Etude Professionnelles - Business
Centre d’Etude et Ecole Professionnelle des Techniques Commerciales (EPTC)
09.2006 - 07.2007