Cosmos Tsatsu Caesar
Legon
Summary
Experienced Business Development Manager with a successful history of increasing sales and growing the customer base. Skilled in program management, strategic planning, and team leadership. Proficient in building and leading successful teams, with excellent communication abilities.
Overview
22
22
years of professional experience
Work History
Business Coordinator
City Xtra Limited
02.2019 - Current
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Increased client base from 5 to 16 by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Marketing Manager
City Facilities Management Ltd
07.2013 - 03.2017
- Contributed significantly to the company's growth
- Executed marketing, research, and planning campaigns.
- Developed and executed strategic marketing campaigns to enhance brand visibility.
- Implemented effective email marketing campaigns and personalized offers to enhance customer loyalty.
Manager Business Development
Universal Merchant Bank
11.2012 - 03.2013
- Identified and developed business partnerships/growth opportunities for UBM's scheme loan operation while monitoring and reconciling unit accounts.
- Maximized deal profitability through adept contract negotiations and risk mitigation in the sales process
- Identified and cultivated relationships with prospective clients, leading to increased business opportunities.
Manager Remittance Payment
Universal Merchant Bank
11.2012 - 03.2013
- Performed upload and authorization of transactions from the bank's remittance payment system and about 5 other Money Transfer Organizations (MTOs)
- Provided guidance and oversight to payment tellers.
- Resolved customer disputes promptly and effectively to enhance satisfaction levels.
Customer Financial Advisor
Universal Merchant Bank- Accra Main Branch
07.2011 - 11.2011
- Ensured efficient management of branch retail accounts
- Proficiently handled branch loan portfolio management
- Managed a team of branch direct sale executives.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Client Service Officer
Universal Merchant Bank- Koforidua Branch
10.2005 - 07.2011
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
Sale Executive
Multimedia Broadcasting Co. Ltd
08.2005 - 10.2005
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
Sale and Client Service Representative
Supra Telecom
01.2003 - 11.2004
- Marketed telecommunication services and products.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Education
Post Graduate Program - Cyber Security
University of Texas/ Great Learning
Austin, Texas05.2024
MBA - Incomplete - Marketing
GIMPA
Accra, GhanaBachelor of Arts - Sociology With Economics
University of Ghana
Legon, Accra06.2001
Skills
- Direct Marketing
- Marketing Plans
- Client Development
- Brand marketing
- Sales presentations
- Team Player
- Excellent Communicator
- Resourceful Leader
Coursestraining
- Banking Literacy Program- MBG 2010
- Banking Risk Management & Basel II- National Banking College 2009
- Banking Laws & Regulation- National Banking College 2006
- Introduction to Credit Management- National Banking College 2006
- Premium Customer Care- Supra Telecom/GIMPA 2004
- Basic Customer Care- Supra Telecom 2004
Drivinglicense
Yes
Personal Information
- Date of Birth: 06/04/1978
- Nationality: Ghanaian
References
- MR. Yusif Salford, CEO-City Xtra Limited, +233 54 867 9533
- Dr. Kwabena Frimpong, Lecturer(Service/International Marketing), +233 302 401681
- Mr. Eric Quartey, Fmr. Head/Compliance Universal Merchant Bank, +233 244 625716
Hobbies and Interests
- Reading
- Teaching
- Music
- Farming
Timeline
Business Coordinator
City Xtra Limited
02.2019 - Current
Marketing Manager
City Facilities Management Ltd
07.2013 - 03.2017
Manager Business Development
Universal Merchant Bank
11.2012 - 03.2013
Manager Remittance Payment
Universal Merchant Bank
11.2012 - 03.2013
Customer Financial Advisor
Universal Merchant Bank- Accra Main Branch
07.2011 - 11.2011
Client Service Officer
Universal Merchant Bank- Koforidua Branch
10.2005 - 07.2011
Sale Executive
Multimedia Broadcasting Co. Ltd
08.2005 - 10.2005
Sale and Client Service Representative
Supra Telecom
01.2003 - 11.2004
Post Graduate Program - Cyber Security
University of Texas/ Great Learning
MBA - Incomplete - Marketing
GIMPA
Bachelor of Arts - Sociology With Economics
University of Ghana
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