Summary
Overview
Work History
Education
Skills
Languages
Certification
Walking, Dancing, Traveling, Cooking, Singing, Reading, Road Tripping
Timeline
Generic

Cordelia Dzidzor Foli

Accra

Summary

As an accomplished Store Manager at Nimble Global Enterprise, I bring a wealth of expertise in customer service and problem-solving, significantly enhancing client relations and operational efficiency. My role demands exceptional multitasking abilities, and I have a proven track record in employee training and inventory management.

I excel in communicating effectively across all levels, demonstrating adaptability and ensuring strict compliance with health and safety regulations. Beyond my professional capabilities, I am dedicated to offering comprehensive personal support, which includes talents in cooking meals, organizing schedules, and updating documentation.

My strong knowledge of emotional, physical, and social support strategies enhances my effectiveness in providing care and support. I am committed to helping individuals maintain their independence and quality of life, leveraging my abilities to deliver exceptional service in all areas of my work.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

NIMBLE GLOBAL ENTERPRISE
01.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised and trained a team of employees, fostering a collaborative and productive work environment.
  • Maintained visual merchandising standards to enhance store appearance and attract customers
  • Ensured compliance with company policies, health, and safety regulations.

Administrative Assistant

TIME STAMP GHANA
03.2016 - 08.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers.
  • Trained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy.
  • Developed new filing and organizational practices.
  • Manage travel and expense reports for department team members

Front Desk Receptionist

VIANA PALACE HOTEL
08.2015 - 03.2016
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Utilized strong communication skills to effectively relay important information between staff members and management teams.
  • Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Security: Monitor access to the building, issue visitor badges, and ensure compliance with security protocols.

Administrative Assistant

GHANA GRID COMPANY LIMITED
07.2014 - 08.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Recorded , transcribed , and distributed weekly meetings
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Office Management: Maintain a well-organized office environment by managing office supplies, equipment, and ensuring the workspace is tidy and efficient.
  • Clerical Support: Perform a variety of clerical tasks such as typing, filing, photocopying, scanning, and data entry.
  • Scheduled office meetings and client appointments for staff teams.
  • Scheduling and Calendar Management : Schedule and coordinate meetings, appointments, and travel arrangements for executives and staff members.
  • Travel Arrangements: Book travel arrangements, including flights, accommodations, and transportation for executives and employees.
  • Event Planning: Assist in planning and organizing company events, conferences, and other activities.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

CERITIFICATE -

ALISON ACADEMY
ONLINE
06.2024

Bachelor of Science - Human Resources Management

CENTRAL UNIVERSITY COLLEGE
Accra, Ghana
06.2014

Secondary (high) School Graduation Certificate -

KETA SECONDARY SCHOOL
KETA,GHANA
06.2009

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Friendly and Positive
  • Outstanding communication skills
  • Reliability and punctuality
  • Respect for privacy
  • Adaptable to change
  • Personal Hygiene Assistance
  • First aid and safety
  • Housekeeping
  • First Aid and CPR Certification
  • Attentive to People
  • Fast Learner
  • Light Housekeeping
  • Feeding Assistance

Languages

English
Advanced (C1)

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Walking, Dancing, Traveling, Cooking, Singing, Reading, Road Tripping

In my personal time, I enjoy a variety of activities that enrich my life and contribute to my overall well-being. I find solace in walking, which not only helps me stay physically active but also allows me to clear my mind and rejuvenate. Dancing is another passion of mine, as I love expressing myself through movement and music.

Traveling is a source of inspiration for me, as I enjoy exploring new cultures, cuisines, and landscapes. Cooking is a creative outlet that brings me joy, and I take pride in preparing delicious meals for myself and others. Singing is a form of self-expression that I find therapeutic, and I often participate in karaoke nights with friends.

Reading is a lifelong love of mine, as I find immense pleasure in immersing myself in the worlds created by authors. Cleaning is a task that I approach with diligence and attention to detail, as I believe in maintaining a tidy and organized living space.

Road tripping is a favorite pastime of mine, as I relish the sense of adventure and freedom that comes with exploring new destinations by car. These interests and hobbies reflect my diverse range of passions and contribute to my overall well-rounded personality.

Timeline

Store Manager

NIMBLE GLOBAL ENTERPRISE
01.2019 - Current

Administrative Assistant

TIME STAMP GHANA
03.2016 - 08.2018

Front Desk Receptionist

VIANA PALACE HOTEL
08.2015 - 03.2016

Administrative Assistant

GHANA GRID COMPANY LIMITED
07.2014 - 08.2015

CERITIFICATE -

ALISON ACADEMY

Bachelor of Science - Human Resources Management

CENTRAL UNIVERSITY COLLEGE

Secondary (high) School Graduation Certificate -

KETA SECONDARY SCHOOL

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Cordelia Dzidzor Foli