CONSTANCE OSEI

• Currently the Executive Assistant to the Chief Operating Officer of Empretec Ghana with additional responsibilities as a Training Executive
• I serve as the primary point of contact for internal and external mediators on all matters about the CEO’s Office and a liaison to the board of directors and senior management teams
• I organize and coordinate executive outreach and external relations efforts, oversee special projects, and give I.T support to other staff if needed

PROJECTS :

• ABSA/ MasterCard Foundation Entrepreneurship training for the youth and women in Ghana
• The World Bank supports the Government of Ghana (GoG) in the implementation of the Ghana Jobs and Skills Project (GJSP) undertaken by Ghana Enterprise Agency for the YOUSTART program (the Government of Ghana and Ghana Enterprises Agency’s work of empowering the unemployed youth and MSME’s to develop and grow businesses in Ghana).
• ROLE: Assistant Facilitator

• Hardware and software installations, monitoring, maintenance, upgrade and repairs of hardware (printers, switches, PC etc)
• Worked with IT Manager and Dangote Ghana IT service partners with respect to system design and service delivery by partners
• Communicated well with team members on implementation guidelines and IT processes in alignment with Dangote plant standards
• Trained internal and external clients to get them abreast with IT Systems
• Configured company network, cloud storage activity and monitor network activities
• Monitor vulnerabilities and resolved technical, connectivity issues on the network
• Liaised with Nigeria based colleagues to provide in-depth client support when needed
• Achieved IT objectives for the Department’s effective delivery on backup/recovery, network security and IT management policies
• Experienced with Iscala software, Navision payroll time attendance system, and Vehicular Transport Tracking System
• Configuration and management of ERP SAP and ATC

POSITIONS HELD:

• I was promoted to I.T Head for the Dangote Transport Division to handle Information systems and the Tracking System put in place by Skyssfm Tracking Limited in 2017
• I had to step in as acting I.T manager for Dangote IT Department with my boss’s absence for medical reasons
• I was appointed as a member of the HIV/ AIDS Committee of the organization

AWARDS: I was awarded a 10 years’ honorary award by Dangote Company Limited for a decade of hard work, dedication, and commitment to the growth of the organization.

• Software/Hardware Training, Virus/Antivirus Management, Hardware/Software Installation, IT help Desk Management, Train in-house National service personnel on IT usage policy, Network Security Management.
• Provided assistance with mobile device setup and configuration.
• Documented all help desk activities including customer inquiries, resolutions, system configurations.
• Served as first point of contact for incoming technical service calls and emails.

• Channelled individuals and company’s complaints to management for immediate solution
• Educated various clients on the advantages and disadvantages of various bank products
• Sold Scheme loans and personal loans to individuals and organizations
• Trained team mates on how to handle banking customers and bank products.
• Contacted current and potential clients to promote products and services.
• Communicated regularly with territory and regional managers for daily support and strategic planning.

• Laid Network cables for a new network layout for the organization
• Network Security Management, Hardware/Software Installation, Troubleshooting Operating Systems and other Applications.
• Created status reports on operational activities.
• Compiled weekly reports on network users feedback and satisfaction ratings.

• Computer hardware repairs and maintenance.
• Software installation, troubleshooting and printer repair.
• Sales of computer components.
• Set up of computer network for organizations.