Constance Boakye

• Produced thorough, accurate and timely reports of project activities
• Maintained detailed records of all payments received, reconciling them with client accounts to ensure accuracy
• Collaborated with cross-functional teams to establish customer success programs
• Developed and established new relationships to drive company growth by 30%
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Demonstrated excellent communication skills in resolving customer complaints

• Answered incoming calls and emails, providing frontline customer support or assistance with service transaction
• Escalated customer concerns, issues, and requirements to supervisors for immediate attention.
• Provided secretarial and office management support while building cooperative working relationships
• Conducted finance-related tasks: receiving payments, reporting on them, and paying them at the bank.