Comfort T. Acheampong
Https://www.linkedin.com/in/comfort-t-acheampong/ Accra
Summary
Dynamic leader with a proven track record at Sterling Parfums Industries LLC, enhancing customer retention by 50% through strategic relationship-building and vendor engagement.Expert in CRM software and possesses exceptional negotiation skills. Skilled in developing high-performing teams and driving international sales growth.
Overview
8
8
years of professional experience
Work History
Country Manager(Cosmo Cosmetics Ghana)
Sterling Parfums Industries LLC - Dubai
Ghana
10.2023 - Current
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and implemented country-specific strategies to increase market share.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed day-to-day operations of the country office, including budgeting, forecasting, and staffing decisions.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led recruitment efforts for positions within the country office while ensuring compliance with local labor laws.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Led a team of 10 employees, ensuring high productivity, and excellent customer service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Monitored competitor activities, identified opportunities for growth and developed plans to capitalize on them.
Category Manager (Beauty and Personal Care)
Jumia Ghana
Accra
10.2021 - 10.2023
- Planning and implementing long-term development strategies for product categories through market research and analysis for growth and profitability
- Maximizing the beauty category page visibility through strategic positioning and merchandising to promote products and increase customer awareness, engagement, and conversion rates
- Coordinating onsite executions to ensure maximum effectiveness and ROI , i.e., Brand Days
- Building and maintaining long-term relationships with brands through effective communication and mutual respect for more efficient problem-solving and collaboration
- Researching competitors and suggesting appropriate pricing and tailored promotional activities through competitor analysis, resulting in driving sales and increasing market share.
- Identifying, recruiting, and developing the beauty category team through strategic hiring and training programs that produce a highly skilled and motivated team
- Utilizing analytical software such as Excel and Power BI to track KPIs related to the category Performance.
Key Account Manager (FMCG/Health & Beauty)
Jumia Ghana
Accra
01.2021 - 09.2021
- Developed and executed strategic account plans for assigned key accounts through regular communication and collaboration with internal stakeholders and vendors.
- Conducted market research to identify trends, competitor activities, and potential growth opportunities, resulting in valuable insights that informed strategic decision-making and helped develop tailored solutions for each account.
- Improved customer retention rate by 50% through relationship-building strategies and personal vendor engagement.
- Monitored account performance and made necessary adjustments to ensure Vendor satisfaction and achieve sales targets.
- Conducted regular reviews of inventory levels and adjusted purchasing plans accordingly for optimal stock management, resulting in a 3% rate of out-of-stock.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Provided regular reports on account activity and performance metrics to stakeholders.
Vendor Acquisition and Incubation Manager
Jumia Ghana
Accra
01.2020 - 09.2020
- Worked closely with key account managers to improve the general performance of vendors.
- Trained New Vendors: Leveraging on the Seller Center Application Tool
- Suggested a new procedure to persuade vendors to cancel first orders, resulting in a decrease in FOOS (first out of stock).
- Educated vendors on promotional activities to enhance sales. eg Black Friday Promotion
- Engaged with vendors to effectively build rapport and lasting relationships.
Vendor Relationship Management Associate
Jumia Ghana
Accra
10.2018 - 12.2019
- Telesales: selling products and services to potential vendors
- Identified issues, analyzed information, and provided solutions to problems.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Managed over 50 mid-tail vendors per day.
Front Desk Executive/HR Assistant
Skynet Express Limited
Accra
07.2017 - 03.2018
- Maintained an excellent attendance record, consistently arriving to work on time.
- Ensured that all areas of the front desk were kept clean and organized.
- Served customers in a friendly, efficient manner, following the outlined steps of service.
- Handled over 100 calls per shift, signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
- Provided administrative support to all departments in the company, including filing documents electronically or physically.
- Scheduled appointments for clients and customers.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Managed bookings of conference rooms or other facilities.
Customer Relations Officer
Adehyie Estates Limited
Accra
12.2016 - 07.2017
- Presented properties to show quality and market comparisons through self-developed presentations.
- Developed new business and managed new and existing clients.
- Boosted residential sales through persuasion and negotiation skills.
- Identified customer needs and provided appropriate solutions through upselling properties.
- Developed relationships with customers to ensure repeat business opportunities.
Customer Relations and Social Media Marketing Officer (Voluntary Service)
Ikolilu Ltd
Accra
09.2016 - 11.2016
- Developed and executed campaigns to increase brand awareness on various social media platforms.
- Monitored online conversations about the brand and responded to customer inquiries in a timely manner.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Managed over 10 institutions using ikolilu per day.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Ghana Institute of Journalism
Accra Ghana08.2023
Higher National Diploma - Business (Marketing)
KOFORIDUA TECHNICAL UNIVERSITY
Koforidua, Ghana07.2015
High School Diploma: General Science -
Pentecost Senior High School
Koforidua, Ghana05.2011
Skills
- CRM Software proficiency (Salesforce)
- Strong negotiation skills
- Time management and prioritization
- Analytical and problem-solving skills
- Team Leadership
- Employee Training and Development
- Conflict Management
- Team player
- Results-oriented
- Presentation skills
- Key Account Management
- Marketing and sales
- Customer retention
- Interpersonal relationship skills
- Relationship management skills
- Employee Training and Development
- Microsoft Power BI and Microsoft Office
- Planning, organizing and prioritizing skills
- Communication (written and verbal) and interpersonal skills
- Marketing implementation
- International sales management
- Budget management
- Recruiting
- Market development
Additional Information
English, Akan, Dangme
ADDITIONAL INFORMATION
References are available upon request.
Timeline
Country Manager(Cosmo Cosmetics Ghana)
Sterling Parfums Industries LLC - Dubai
10.2023 - Current
Category Manager (Beauty and Personal Care)
Jumia Ghana
10.2021 - 10.2023
Key Account Manager (FMCG/Health & Beauty)
Jumia Ghana
01.2021 - 09.2021
Vendor Acquisition and Incubation Manager
Jumia Ghana
01.2020 - 09.2020
Vendor Relationship Management Associate
Jumia Ghana
10.2018 - 12.2019
Front Desk Executive/HR Assistant
Skynet Express Limited
07.2017 - 03.2018
Customer Relations Officer
Adehyie Estates Limited
12.2016 - 07.2017
Customer Relations and Social Media Marketing Officer (Voluntary Service)
Ikolilu Ltd
09.2016 - 11.2016
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Ghana Institute of Journalism
Higher National Diploma - Business (Marketing)
KOFORIDUA TECHNICAL UNIVERSITY
High School Diploma: General Science -
Pentecost Senior High School
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