Comfort Dziedjorm Dzisah
Accra
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Front Desk Receptionist
Golf Events and Housing Center
Accra
07.2025 - 01.2026
- Managed recruitment processes for seasonal staff at golf events.
- Developed employee onboarding materials for new hires.
- Coordinated training sessions to enhance staff skills and knowledge.
Front Desk Receptionist
Golf Event and Housing Center
Tema
08.2025 - 01.2026
- Developed employee onboarding materials for new hires.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Managed recruitment processes for seasonal staff at golf events.
- Coordinated training sessions to enhance staff skills and knowledge.
- Assisted in performance appraisal processes for all employees.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Responded to employee inquiries about policies and benefits promptly.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Greeted guests and provided information about golf events and housing options.
- Scheduled appointments for event organizers and coordinated housing arrangements.
- Assisted with check-in and check-out processes for event participants.
- Ensured front desk area remained organized and welcoming for visitors.
- Maintained accurate records of guest bookings and event schedules.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to inquiries and room requests made online, by phone, and via email.
- Assisted in the management of the company's social media accounts.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Coordinated maintenance requests for office equipment and facilities.
Education
Bachelor of Science - Hospitality And Tourism Management
University of Cape Coast
Central , Ghana 07.2022 - 07.2026
Our Lady of Mercy SHS
Tema , Ghana Streams of Life School Complex
Accra, Ghana Skills
- Recruitment management
- Employee onboarding
- Training coordination
- Performance appraisal
- Data analysis
- Microsoft Office and DocuSign
- Team collaboration
- Communication strategy
Languages
English
First Language
French
Beginner (A1)
A1
Chinese (Cantonese)
Beginner (A1)
A1
Affiliations
- Reading and Personal Development
- Cooking Competition
- Networking and attending professional events
- President of Debtors club in Tema
- President for Rotary Club in Tema
References
References available upon request.
Timeline
Front Desk Receptionist
Golf Event and Housing Center
08.2025 - 01.2026
Front Desk Receptionist
Golf Events and Housing Center
07.2025 - 01.2026
Bachelor of Science - Hospitality And Tourism Management
University of Cape Coast
07.2022 - 07.2026
Our Lady of Mercy SHS
Streams of Life School Complex