Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Referees
Timeline
Generic
Comfort Caroline MENSAH

Comfort Caroline MENSAH

Accra

Summary

Caroline has a warm personality with excellent communication, interpersonal and organizational skills; coupled with a high sense of attention to details. Caroline has motivational skills, and strong commitment to providing high quality focused output.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Relationship Officer

STANBIC BANK GHANA
Accra
09.2020 - Current
  • Maintained accurate records of customer interactions, inquiries, complaints, sales.
  • Migrating customers unto self-service channels
  • Proactively communicating identified risks and opportunities (sale leads) while handling customer queries and complaints.
  • Monitoring, contacting customers and verifying the authenticity of visa transactions to curb fraud
  • Ensuring customers’ queries get resolved within the set and agreed service level agreement
  • Providing excellent consultant service to customers.
  • Proficiently transferring calls to other units and branches.
  • Completing customer security check for all queries and complaint that requires customer verification as per the set bank processes and procedure.
  • Responding to customer queries through any contact channel while maintaining the set standards.
  • Logging all received inquiries, queries and complaints accurately in the available tracking system for record keeping.

National Service Person

Stanbic Bank Ghana
Accra
09.2019 - 08.2020
  • Ensuring proper record keeping as per the set procedures and guidelines.
  • Delivering excellent customer service by owning to completion of all queries.
  • Analyzing the run of accounts to identify customer needs in order to assist effectively in line with the set protocols and guidelines
  • Capturing and escalating feedback related to either service or sales issues arising from the customer interaction to the relevant acting stakeholders for resolution.
  • Migrating customers unto self-service channels.
  • Selling financial solutions to a portfolio of customers through telephone while ensuring that product sold aligns to customer needs.
  • Support sales campaign and strategy in bid to meet sales and revenue targets.
  • Building relationships, earning trust and buy-in from customers to get referral business and retain customer loyalty.
  • Logging complains of customers and following up on pending issues.
  • Providing excellent consultant service to customers.

Education

BBA - Business Administration Marketing

Pentecost University College
Accra,Ghana
06-2019

Diploma in Marketing Management - Business Administration Marketing

Pentecost University College
Accra, Ghana
02-2017

Diploma in Business - Start-Up And Entrepreneurship

Association of Business Executives (ABE UK) Level
Accra, Ghana
03-2015

High School Diploma -

Swedru Senior High School
01-2013

Skills

  • Computer Skills - Proficient in Microsoft Word, Excel, PowerPoint
  • Languages - Fluent in English, Fante and Twi
  • Good human relation and communication skills
  • Interested in reading and creating networks
  • Attention to details
  • Self Motivation
  • Problem-Solving

Accomplishments

  • Best National Service Person – Stanbic Bank Ghana – Voice Branch, Certificate of Appreciation
    (12th December, 2019)
  • Associate Member Of Association Of Business Executive UK
    (February, 2017)

Certification

  • Bachelor of Science in Business Administration Marketing
  • Diploma in Marketing Management

Languages

English
First Language
English
Advanced (C1)
C1

Referees

Mr. Zakaria Abdul-Basit                               
Stanbic Bank Ghana
Voice Branch
+233 249 943 542
zakariaa@stanbic.com.gh

 Mr. Ishmael S. Quaye
Marketing & Customer Relations Officer.
Qualiplast Limited –Accra.
+233 267 630 002

Timeline

Client Relationship Officer

STANBIC BANK GHANA
09.2020 - Current

National Service Person

Stanbic Bank Ghana
09.2019 - 08.2020

BBA - Business Administration Marketing

Pentecost University College

Diploma in Marketing Management - Business Administration Marketing

Pentecost University College

Diploma in Business - Start-Up And Entrepreneurship

Association of Business Executives (ABE UK) Level

High School Diploma -

Swedru Senior High School

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Comfort Caroline MENSAH