Comfort Tuffour Karikari
Accra
Judge a man by his questions rather than his answers.
Voltaire
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced [Job Title] with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Maxim Cosmetics
02.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Caregiver
PhilTuffour Company Ltd
01.2018 - 01.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
High School Diploma -
12.2020
Quantitative Methods for Business and management
Financial Accounting
Organizational Behavior
Economic Principles and their Application to Business
High School Diploma -
09.2012
Oracle SQL 11g
MS SQL Server Developer 2008
MS SQL Server Administration 2008
Word Processing
Speed sheets
Information and Communication
GED -
12.2010
Introduction to Business
Introduction to Quantitative Methods
Introduction to Accounting
Introduction to Business Communication
Skills
- Preparation of Demonstrations
- Gift Wrapping Boxes
- Account Management
- Exceptional Communicator
- Customer Relationship Management
- Customer Service and Assistance
Certification
- [Area of certification] Training - [Timeframe]
Reading
I love reading about adventurous and historic stories
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate - Maxim Cosmetics
02.2020 - Current
Caregiver - PhilTuffour Company Ltd
01.2018 - 01.2020
Association of Business Executives - High School Diploma,
IPMC - High School Diploma,
Association of Business Executive - GED,
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