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COMFORT Baidoo
Work Preference
Summary
Results-driven Casino Manager experienced in VIP customer management and sales leadership. Enhanced customer satisfaction and loyalty through tailored support for high-value players while driving revenue growth and ensuring responsible gaming standards. Collaborated with cross-functional teams to monitor key performance indicators and effectively resolved escalated customer issues, maintaining high service standards.
Overview
1
1
Language
6
6
years of professional experience
Work History
Sales Affiliate
Sportybet
Accra
04.2025 - 05.2026
VIP Customer Manager
Soccabetghana
01.2024 - 01.2026
- Managed a portfolio of high-value VIP players, delivering personalized support.
- Executed regular outbound calls to VIP customers, enhancing relationships and identifying their needs.
- Ensured customers were always satisfied with our services through proactive follow-ups and rapid issue resolution.
- Created personalized promotions, bonuses, and loyalty rewards, driving customer retention efforts.
- Collaborated with CRM, Marketing, Payments, and Risk teams to provide a seamless customer experience.
- Monitored player activity, retention, churn, and lifetime value to improve performance.
- Resolved escalated customer issues professionally, ensuring adherence to high service standards.
Sales Manager
bet365ghana
01.2020 - 01.2023
- Led sales initiatives to increase revenue and customer acquisition.
- Called prospective and existing customers to build relationships, present tailored solutions, and close sales opportunities.
- Conducted regular follow-up calls to assess customer satisfaction and address any service-related issues.
- Built long-term customer relationships through exceptional service.
- Conducted regular follow-up calls to ensure customers were fully satisfied with our services.
- Cultivated long-term customer relationships through exceptional service and proactive engagement.
Education
Bachelor's Degree - Marketing
Cape Coast University
Accra Skills
- Sales
- Sales Strategies
- Sales Performance Analysis
- VIP Management
- CRM
- Customer loyalty strategies
- Customer Service
- Gaming Industry Knowledge
- Team Leadership
- Conflict Resolution
- Responsible Gaming
Personal Information
Title: Casino Manager
Languages
Title: Casino Manager
Languages
English
First Language
Timeline
Sales Affiliate
Sportybet
04.2025 - 05.2026
VIP Customer Manager
Soccabetghana
01.2024 - 01.2026
Sales Manager
bet365ghana
01.2020 - 01.2023
Bachelor's Degree - Marketing
Cape Coast University