Collins Opoku Boateng
Kumasi,AH
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional communication and time management expertise at Dubai International Airport to enhance passenger experience, particularly for those with special needs. My tenure at Ohlex Impressions and E&O Enterprise further honed my multitasking abilities, achieving a customer satisfaction rate increase. Skilled in both client relations and detailed coordination, I consistently deliver results beyond expectations.
Overview
8
8
years of professional experience
Work History
Special Handing Service
Dubai International Airport
United Arab Emirates, Dubai
09.2021 - 09.2023
- Meeting an greeting passengers with special needs and to assist them inside and outside from the airport
- Leveraged advanced problem-solving skills to effectively address unique challenges associated with various client accounts requiring special attention.
- Championed a customer-centric approach within the team, fostering a culture of accountability and proactive problem-solving when addressing difficult cases requiring bespoke solutions.
Receptionist
Ohlex Impressions
Kumasi
12.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- I answered the phone quickly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Receive customers and give them information on different types of designs and prices of each design
Receptionist
E&O Enterprise
Kumasi-Ahodwo
02.2016 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Taking prospect customers around and show them prices
Education
Certificate-WASSCE - General Arts
Tweneboa Kodua Senior High School
Kumasi, Ghana06.2014
Certificate-BECE -
Christian Junior High School
Kumasi, Ghana04.2011
Skills
- Strong attention to detail
- Effective Multitasking
- Time management expertise
- Exceptional communication
Reference
1. Mrs Evelyn Kumah
E&O Enterprise, Kumasi
(CEO)
Tel: +233244043805
2. Mr. Abdul Salam
LegitHouse Multimedia, Kumasi
(Manager)
Tel: +233 558169861
3. Dubai International Airport
DNATA, Vendor-DULSCO LLC EK ID-967815, DU ID-29825
Email: dulsco@dulsco.com
Tel: +971-4-3404660
Timeline
Special Handing Service
Dubai International Airport
09.2021 - 09.2023
Receptionist
Ohlex Impressions
12.2018 - 01.2020
Receptionist
E&O Enterprise
02.2016 - 11.2016
Certificate-WASSCE - General Arts
Tweneboa Kodua Senior High School
Certificate-BECE -
Christian Junior High School