Collins Aborah Adusei
Business Executive
Accra
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
AMC Polska Ghana Ltd
Accra
08.2023 - Current
- Analysed performance metrics, identified areas for improvement in operations management.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Optimised workflow procedures with strategic planning and team coordination.
- Managed vendor relationships to ensure timely delivery of services.
- Implemented quality control measures, enhanced product standards.
- Led teams to achieve business objectives on time and within budget constraints.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Managed approximately 20 incoming calls, emails and faxes per day from customers
Executive Assistant
AMC Polska Ghana Ltd
Accra
11.2022 - 08.2023
- Delivered high-quality marketing presentations for successful client pitches.
- Enhanced communication between departments by arranging and coordinating meetings and conferences.
- Assisted in decision-making processes by conducting comprehensive research.
- Oversaw procurement process efficiently reducing operational delays.
- Managed complex travel arrangements to ensure seamless business trips for executives.
- Trained junior staff members, boosting overall team productivity in administration tasks.
- Managed 40 incoming calls, emails and faxes per day from customers.
Customer support executive
EKM Communications Consult
Accra
09.2019 - 11.2022
- Supported new team members for seamless adaptation to the work culture.
- Resolved complaints with proactive problem-solving and analysis.
- Developed troubleshooting guides to facilitate quick issue resolution.
- Escalated unresolved issues, ensuring customer satisfaction at all tiers.
- Improved customer satisfaction by promptly addressing concerns and complaints.
- Delivered exceptional service through proactive problem-solving and tailored product offerings.
Front Office Executive
Ibis Styles Hotel - Airport
Accra
04.2017 - 08.2019
- Assisted in staff training to improve service efficiency.
- Carried out administrative tasks promptly for seamless office functioning.
- Coordinated room availability, resulting in reduced waiting time for guests.
- Maintained up-to-date knowledge of local events and transport services, aiding guest convenience.
- Facilitated effective communication to resolve customer complaints.
- Organised special requests from guests, contributing to personalised service delivery.
- Managed agendas, travel arrangements, and appointments for 12 upper management staff members.
Receptionist
Great Ebenezer Hotel
Accra
07.2016 - 03.2017
- Upheld confidentiality with sensitive information handling procedures.
- Delivered front of house duties with warm and professional manner.
- Acted as first point of contact for wide range of personnel.
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
Certificate of Higher Education - Digital Marketing and Communications Management
Cadi Media and Communications Consult
Accra, Greater Accra Region 01.2019 - 11.2021
Certificate of Higher Education - Telecommunication, Call Center Technolgy, Business process outsourcing
Digital Job Africa, British Council.
Accra, Greater Accra Region 01.2016 - 11.2016
A-Levels - General Arts
Great Commissioner's Senior High Schoo
Accra, Greater Accra Region 09.2013 - 05.2016
Skills
Crisis resolution
Leadership development
Contract negotiation
Operational strategy
Creative thinking
Relationship-building
Proactive initiative
Languages
English
Native
Interests
Reading
Drawing
Timeline
Operations Manager
AMC Polska Ghana Ltd
08.2023 - Current
Executive Assistant
AMC Polska Ghana Ltd
11.2022 - 08.2023
Customer support executive
EKM Communications Consult
09.2019 - 11.2022
Certificate of Higher Education - Digital Marketing and Communications Management
Cadi Media and Communications Consult
01.2019 - 11.2021
Front Office Executive
Ibis Styles Hotel - Airport
04.2017 - 08.2019
Receptionist
Great Ebenezer Hotel
07.2016 - 03.2017
Certificate of Higher Education - Telecommunication, Call Center Technolgy, Business process outsourcing
Digital Job Africa, British Council.
01.2016 - 11.2016
A-Levels - General Arts
Great Commissioner's Senior High Schoo
09.2013 - 05.2016