Collins Little-Tetteh
Accra,Ghana
Summary
Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development.
Overview
14
14
years of professional experience
Work History
Customer Service Analyst/Social Media Specialist
Fidelity Bank Ghana Limited
Accra
05.2017 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to and summarised customer complaints and feedback.
- Maintained working knowledge of available products and services.
Sales Consultant/Marketing Coordinator/Stores Officer
City Lights Company Limited
kokomle/East Legon
01.2012 - 04.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Retained consistent client base by conducting market research to develop brand strategy.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
Broadcast Journalist
Sunyani Technical University
Sunyani
09.2009 - 09.2012
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Counseled video-editing crew on material used for video, handling voice-overs following editing phase.
- Conducted comprehensive research and developed targeted questions for use in guest interviews.
- Produced stories for broadcasting across TV, radio and digital platforms.
- Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
Sales Executive
Airtel Ghana
Sunyani
02.2012 - 04.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Marketing
Ghana Institute of Management &Public Administrion
Greenhill Achimota05.2016
Higher National Diploma - Marketing
Sunyani Technical University
Sunyani09.2011
Business Management - Business Management
Sunyani Senior High School
Sunyani06.2008
Skills
- Service Standard Compliance
- Office 365 usage
- Product Knowledge
- Brand Management
- New Business Development
- Critical Content Escalation
- Customer Inquiries
- Public Relations
- Social Media Platforms
- Communication Planning
- Data confidentiality
- Developing Promotions
- Corporate Communications
- Public Presentations
- Media Spokesperson
- Verbal and Written Communication
- Internal and External Communication
- Call centre operations
- Adherence to high customer service standards
- Excellent time management skills
Timeline
Customer Service Analyst/Social Media Specialist
Fidelity Bank Ghana Limited
05.2017 - Current
Sales Executive
Airtel Ghana
02.2012 - 04.2012
Sales Consultant/Marketing Coordinator/Stores Officer
City Lights Company Limited
01.2012 - 04.2017
Broadcast Journalist
Sunyani Technical University
09.2009 - 09.2012
Bachelor of Science - Marketing
Ghana Institute of Management &Public Administrion
Higher National Diploma - Marketing
Sunyani Technical University
Business Management - Business Management
Sunyani Senior High School
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