Summary
Work History
Education
Skills
References
Timeline
Generic

COLLINS DEKYIE

Accra

Summary

Dedicated IT Technician with hands-on experience in troubleshooting hardware and software systems. Skilled in optimizing plant equipment for operational efficiency, and ensuring IT systems' reliability. Proficient in Microsoft 365 and system installations, with a strong commitment to maintaining data integrity and minimizing downtime.

Work History

Ass. IT Technician

WESTERN DIAMOND CEMENT LIMITED
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Ass. CCR Operator

WESTERN DIAMOND CEMENT LIMITED
  • Managed plant equipment operations to maximize performance and efficiency.
  • Adjusted process parameters to maintain production quality and meet output targets.
  • Provided technical support for equipment troubleshooting and problem resolution.
  • Assisted in system installation and maintenance to ensure optimal functionality.

Education

BSC of Science in Information Technology Management -

UPSA

System Engineering -

IPMC UNIVERSITY COLLEGE

Microsoft 365

IPMC UNIVERSITY COLLEGE

Skills

  • Microsoft 365 (MS Word, Excel, Outlook, PowerPoint)
  • Troubleshooting network issues
  • Configuring IT systems
  • System Maintenance
  • Technical Support
  • Remote support
  • Desktop support
  • Remote technical support

References

  • Eric Ntiako, I.T. TECHNICIAN, nntiako@yahoo.com
  • Joshua Wilson, I.T. Technician, joshuawilson9151@gmail.com

Timeline

Ass. IT Technician

WESTERN DIAMOND CEMENT LIMITED

Ass. CCR Operator

WESTERN DIAMOND CEMENT LIMITED

BSC of Science in Information Technology Management -

UPSA

System Engineering -

IPMC UNIVERSITY COLLEGE

Microsoft 365

IPMC UNIVERSITY COLLEGE

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COLLINS DEKYIE