Job Search Status
Open to workDesired start date: Flexible
Open To Work
Collins Darkwah
Systems Administrator
Kumasi,AH
Work Preference
Summary
Dynamic Innovation Team Lead at Teleperformance Ghana with a strong history of improving operational efficiency and implementing process enhancements. Expertise in data analysis and cross-functional collaboration, leading to effective problem-solving and teamwork. Developed impactful training resources that significantly boost employee performance and engagement.
Overview
3
3
years of professional experience
Work History
Innovation Team Lead
TELEPERFORMANCE Ghana
08.2024 - Current
- Facilitated interdepartmental communication to streamline workflow efficiency.
- Analyzed customer feedback to identify opportunities for process improvements.
- Developed training materials for new hires in collaboration with various teams.
- Conducted workshops to enhance staff knowledge on product features and service techniques.
- Provided expertise in customer service best practices and operational strategies.
- Supported quality assurance through regular reviews of service interactions.
- Created resources and tools to improve employee performance and engagement.
- Assisted management in developing solutions for operational challenges.
Digital Content Analyst
Visual Format (VF) Teleperformance Ghana
01.2024 - Current
- Enhanced organic search traffic through strategic optimization of website content and structure.
- Evaluated campaign performance using web analytics and user engagement metrics.
- Ensured compliance with company grammar, formatting, and style standards in published materials.
- Identified research methods yielding actionable insights to meet marketing objectives.
Machine Learning and Data Operations (MLDO)
MAJOREL/Teleperformance Ghana
11.2023 - Current
- Executed daily tasks with precision to enhance operational efficiency.
- Identified customer needs and delivered timely assistance.
- Collaborated with diverse coworkers to resolve product-related issues.
- Organized and prioritized tasks to achieve service objectives effectively.
- Contributed innovative solutions that improved team performance.
- Assisted customers with inquiries, enhancing overall service experience.
- Partnered with cross-functional teams to meet project milestones.
- Focused on project objectives through effective collaboration.
ATTACHMENT PERSONNEL
ATWIMA NKWABIAGE MUNICIPAL ASSAMBLY
Kumasi
09.2022 - 11.2022
- Executed day-to-day duties with accuracy and efficiency.
- Facilitated logistics issuance and data input processes.
- Streamlined completion of collected data for enhanced reliability.
- Collaborated with diverse teams to resolve product and service issues.
- Organized and prioritized tasks to meet service objectives efficiently.
- Proposed innovative solutions to boost team performance and outcomes.
ICT TEACHER
NKRONSA D/A JHS
Kumasi
08.2021 - 09.2021
- Created engaging lesson plans tailored for diverse student groups.
- Facilitated hands-on activities utilizing various educational technologies.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with faculty to integrate technology throughout the curriculum.
- Conducted assessments to evaluate student understanding and academic progress.
- Supported students facing challenges with IT concepts and skills.
ICT TEACHER
GLOBAL COMMUNITY SCHOOL
Kumasi
05.2015 - 09.2017
- Created engaging lesson plans tailored for diverse student groups, enhancing learning experiences.
- Facilitated interactive activities leveraging educational technologies to foster active participation.
- Implemented effective classroom management strategies ensuring a positive learning environment.
- Collaborated with faculty to integrate technology seamlessly across curricula.
- Conducted assessments evaluating student understanding and tracking progress efficiently.
- Supported students struggling with IT concepts, improving their skills and confidence.
- Organized workshops for staff on new software tools, promoting professional growth.
- Built a comprehensive database management system for the school using VB.net.
Education
Bachelor of Science - Computer Science
UNIVERSITY OF TECHNOLOGY AND APPLIED SCIENCES
Navrongo08-2023
Diploma - Computer Science
UNIVERSITY FOR DEVELOPMENT STUDIES
Navrongo08.2020
High School Diploma -
Angel Educational Complex
Kronum 06-2018
High School Diploma -
OBUASI SENIOR HIGH TECHNICAL SCHOOL
Obuasi05.2015
Skills
- Management and leadership
- Problem solving and adaptability
- Attention to detail
- Interpersonal communication
- Self-discipline and motivation
- Goal setting
- Teamwork and ethics
- Role flexibility
- Data analysis and innovation
- Cross-functional collaboration
Timeline
Innovation Team Lead
TELEPERFORMANCE Ghana
08.2024 - Current
Digital Content Analyst
Visual Format (VF) Teleperformance Ghana
01.2024 - Current
Machine Learning and Data Operations (MLDO)
MAJOREL/Teleperformance Ghana
11.2023 - Current
ATTACHMENT PERSONNEL
ATWIMA NKWABIAGE MUNICIPAL ASSAMBLY
09.2022 - 11.2022
ICT TEACHER
NKRONSA D/A JHS
08.2021 - 09.2021
ICT TEACHER
GLOBAL COMMUNITY SCHOOL
05.2015 - 09.2017
Bachelor of Science - Computer Science
UNIVERSITY OF TECHNOLOGY AND APPLIED SCIENCES
Diploma - Computer Science
UNIVERSITY FOR DEVELOPMENT STUDIES
High School Diploma -
Angel Educational Complex
High School Diploma -
OBUASI SENIOR HIGH TECHNICAL SCHOOL
References
- Dr. Moses A. Agbure, Project Supervisor, University for Development Studies, 024 469 6764
- Prof. Abdul Mumin Selanwiah, Project Supervisor, CKT University of Technology and Applied Sciences, 024 780 6302
- Mrs. Peggy Hackman, MLDO Team Lead, Teleperformance
- Mr. Franklin Aduah, Visual Format Team, Teleperformance
Positions
- UNIVERSITY OF TECHNOLOGY AND APPLIED SCIENCES, Computer Science Deputy Sport chair, 2022, Computer Science Deputy Sport chair, 2023, SRC Sport Secretary, 2023
- UNIVERSITY FOR DEVELOPMENT STUDIES (UDS), TTFP Group leader, Group 49, Kotintabig, 2019
Hobbies and Interests
I enjoy socializing with my friends and family and playing football with a local team twice a week. Joining my local football team has not only helped me reach my fitness goals, but it has also allowed me to meet new people and develop communication skills outside of my normal environment.
References
- Dr. Moses A. Agbure, Project Supervisor, University for Development Studies, 024 469 6764
- Prof. Abdul Mumin Selanwiah, Project Supervisor, CKT University of Technology and Applied Sciences, 024 780 6302
- Mrs. Peggy Hackman, MLDO Team Lead, Teleperformance
- Mr. Franklin Aduah, Visual Format Team, Teleperformance
Positions
- UNIVERSITY OF TECHNOLOGY AND APPLIED SCIENCES, Computer Science Deputy Sport chair, 2022, Computer Science Deputy Sport chair, 2023, SRC Sport Secretary, 2023
- UNIVERSITY FOR DEVELOPMENT STUDIES (UDS), TTFP Group leader, Group 49, Kotintabig, 2019