Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

COFFIE BERNARD

ACCRA METROPOLITAN | DOB:15/11/1994

Summary

I am a highly professional and resourceful individual wishing to focus a career with the banking industry. I’m able to work independently and as a team member to achieve targeted objectives and goals. I possess good communication skills which foster meaningful relationship with people while maintaining discipline in the discharge of my duties. I am a dedicated Customer Service Representative with extensive experience in the banking industry. I am a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience

Work History

Teller

OMNIBSIC BANK
ACCRA
08.2022 - Current
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Directed specific questions to appropriate branch personnel.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Reconciled cash and checks against computer records at end of shift.

Customer Service Representative (Teller)

United Bank of Africa
ACCRA
06.2021 - 07.2022
  • Handling of cash transactions
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Teaming up to accomplish particular targets and specific time
  • Performing ATM activities such as loading, checking and offloading cash in the ATMs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Set up and activated customer accounts.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

HR Assistant

HR CONSULT LTD
ACCRA-ADJIRINGANOR
01.2021 - 06.2021
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

Operator

NATIONAL IDENTIFICATION AUTHORITY
ACCRA
12.2019 - 09.2020
  • Onboarded the national eligible citizens onto the new identification platform..
  • In charge of processing and printing out cards for completed applicants.
  • Maintained absolute discretion of customer data.
  • Constant and diverse customer service delivery across regional domains.

Teller Service Representative

GCB BANK PLC
DONKORKROM-EASTERN REGION
08.2018 - 09.2019
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Directed specific questions to appropriate branch personnel.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.

HR Intern

REPUBLIC BANK GHANA
ACCRA
04.2018 - 07.2018
  • Organized and stored employment forms and information.
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Assisted with new hire orientation preparation, scheduling and administration.
  • Supported recruiting and hiring by coordinating and assisting with interviews.
  • Worked on multiple projects simultaneously in fast-paced environment.

Education

Bachelor of Science - Administration (Human Resource Management

University of Ghana
ACCRA
07.2018

West African Senior Secondary Certificate Exams - Science Education

Accra Academy
GHANA
11.2013

Basic Education Certificate Exams (BECE) -

Rapid Academy
GHANA
01.2009

Skills

  • Customer Service
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Ga,Twi,English Fluency
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Banking Regulations Knowledge
  • Customer Relations

References

1. Albert Quansah

Cash Officer,United Bank for Africa (Ghana) Ltd, Mobile: +233-231 626 257, +233-244 291 425.Email-albert.quansah@ubagroup.com.

2.Patience
Ayamba

Cash Officer,United Bank for Africa(Ghana) Ltd, Mobile : +233-244550985 . Email-patience.ayamba@ubagroup.com

Languages

  • Fluent in English,Twi and Ga.

Timeline

Teller

OMNIBSIC BANK
08.2022 - Current

Customer Service Representative (Teller)

United Bank of Africa
06.2021 - 07.2022

HR Assistant

HR CONSULT LTD
01.2021 - 06.2021

Operator

NATIONAL IDENTIFICATION AUTHORITY
12.2019 - 09.2020

Teller Service Representative

GCB BANK PLC
08.2018 - 09.2019

HR Intern

REPUBLIC BANK GHANA
04.2018 - 07.2018

Bachelor of Science - Administration (Human Resource Management

University of Ghana

West African Senior Secondary Certificate Exams - Science Education

Accra Academy

Basic Education Certificate Exams (BECE) -

Rapid Academy

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COFFIE BERNARD