Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

CLYDE OFOSU

Accra

Summary

A computer engineer and cybersecurity enthusiast with experience in IT support, call center operations, and system migration, skilled in LAN/WAN configurations, VPNs, and network security. I bring a strong foundation in computer engineering, with a growing focus on emerging technologies and advancing cybersecurity knowledge.

Overview

2
2
years of professional experience

Work History

National Service Person

Telecel Ghana
Accra
11.2023 - 10.2024
  • Established LAN connections and switch ports to facilitate simultaneous migration for multiple devices.
  • Configured LAN connections and switch ports to support simultaneous migration for multiple devices.
  • Assisted in configuring firewall and proxy policies to align with Telecel’s security standards.
  • Monitored traffic flow across switches to identify bottlenecks and optimize bandwidth usage during migration.
  • Supported setup of VPN connections for remote staff requiring secure access post-migration.
  • Configured user accounts, email systems, and security policies for smooth migration.
  • Assisted with data migration of files, email, and applications to new servers/platforms.
  • Helped integrate communication tools (MS Teams, Outlook, etc.) under the Telecel domain.
  • Handled daily end-user support for 30+ employees, resolving login and compatibility issues.
  • Conducted basic training and orientation for staff on new tools/processes.
  • Coordinated with IT and back-office teams to escalate and resolve complex cases.
  • Assisted RPA Data Analyst in reviewing test sheets and documenting automation workflows, ensuring accuracy and compliance.
  • Participated in User Acceptance Testing (UAT) sessions, providing feedback on automation performance and exception handling.
  • Participated in requirement-gathering sessions with business teams to identify automation opportunities.
  • Served as a frontline call center agent, handling 80+ inbound customer requests daily through phone.
  • Delivered first-line technical support, troubleshooting connectivity, device setup, and service issues in real-time.
  • Guided customers through step-by-step resolutions while maintaining clear and professional communication.
  • Logged and tracked incidents in the ticketing system, escalating unresolved cases to back-office teams for further investigation.

Junior Full Stack Developer

Mon & Associate Technology
Accra
10.2022 - 12.2022
  • Developed frontend interfaces using React, contributing to user-friendly and responsive web applications.
  • Designed and implemented relational databases (MySQL) to support application data requirements.
  • Utilized GitHub for version control, managing code repositories, pull requests, and collaborative code reviews.
  • Participated in remote team meetings via Google Meet to discuss project progress, present deliverables, and align on requirements.
  • Contributed to agile workflows, collaborating with team members to meet deadlines and deliver project milestones.

Education

Master of Science - Information Security And Digital Forensics

University of East London
London, England
10-2027

Bachelor of Science - Computer Engineering

University of Ghana
Accra, Ghana
09-2023

Skills

  • Network Security Fundamentals
  • Log Analysis & Incident Documentation
  • End-User Device Setup & Security Compliance
  • Reporting & Visualization
  • Incident Escalation & Stakeholder Communication
  • Network troubleshooting
  • Customer relations
  • Call triaging

Accomplishments

  • Boosted the migration completion rate to 80% within the first month of the project
  • Minimized downtime during transition by proactively addressing issues
  • Improved user adoption by ensuring smooth onboarding and continuous support
  • Maintained customer satisfaction through clear communication, empathy, and proactive problem-solving, reducing repeat escalations
  • Documented recurring issues and solutions, contributing to an internal knowledge base that streamlined future support
  • Supported the deployment of automations that reduced manual workload and improved task turnaround times
  • Consistently met daily performance targets while maintaining high customer satisfaction ratings

References

References available upon request.

Timeline

National Service Person

Telecel Ghana
11.2023 - 10.2024

Junior Full Stack Developer

Mon & Associate Technology
10.2022 - 12.2022

Master of Science - Information Security And Digital Forensics

University of East London

Bachelor of Science - Computer Engineering

University of Ghana

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