Clinton Ofori
Kumasi
Summary
Dynamic Retail Sales Associate with a proven track record at Melcom, excelling in customer engagement and problem-solving. Skilled in using POS systems and cash handling, enhanced shopping experiences through meticulous store maintenance and effective teamwork. Demonstrated reliability in managing transactions and boosting store efficiency.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Melcom
03.2017 - 09.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
Education
BECE CERTIFICATE - Business
Old Tafo M/a Jhs B
Kumasi,Ghana06.2014
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
Languages
English
Intermediate (B1)
Timeline
Retail Sales Associate
Melcom
03.2017 - 09.2020
BECE CERTIFICATE - Business
Old Tafo M/a Jhs B
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